Contact Center Care Coordinator

The US Oncology Network

. Provide outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions .

Posted 9/18/2026full-timeDallas • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within healthcare settings, focusing on patient experience, satisfaction, and effective communication. Proficient in managing inquiries and resolving issues while utilizing Electronic Medical Record (EMR) systems and Microsoft Office tools.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical Record (EMR) ProficiencyHealthcare KnowledgeBilingual Spanish and EnglishCall Center Telephony Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service PrinciplesMedical Terminology FamiliarityMicrosoft Office ProficiencyCRM Software KnowledgeCall Center Technology Knowledge

Soft Skills

Excellent Communication SkillsStrong Problem-Solving SkillsInterpersonal SkillsTime ManagementAdaptability

Industry Keywords

Healthcare ServicesPatient ExperienceService Level MetricsCustomer InquiriesCall Center Environment

About the role

Key responsibilities & impact

Provide outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions
Schedule appointments and provide support, education, and guidance to patients and providers
Ensure a positive and exemplary patient experience by focusing on patient experience, satisfaction, and resolution
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services
Resolve customer complaints and concerns in a timely and effective manner
Document customer interactions and record details of inquiries, comments, and complaints
Follow up with customers as needed to ensure issues are resolved to their satisfaction
Meet or exceed established service level metrics for quality and productivity
Stay up to date with product and service information and promotions
Collaborate with other team members to provide excellent customer service
Perform other duties as assigned by Contact Center leadership

Requirements

What you’ll need

High school graduate or equivalent
One year of experience in customer service, call center, or healthcare-related role
Previous healthcare experience and familiarity with medical terminology
Computer skills and proficiency in Microsoft Office
Proficiency in a call center or customer service setting
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience with Electronic Medical Record (EMR) system
Excellent listening, interpersonal, and communication (verbal and written) skills
Professional, pleasant, and respectful telephone etiquette
Ability to communicate effectively and clearly with callers, colleagues, and managers
Strong problem-solving and critical thinking skills
Ability to manage time effectively and prioritize tasks to meet service level metrics
Ability to handle multiple tasks, including answering calls, responding to emails, and updating customer records
Knowledge of Microsoft Office and CRM software
Ability to adapt quickly to changes in caller needs, company policies, and procedures
Must reside in the state of Texas
Bilingual Spanish and English is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability coverage
Long-term disability coverage
401(k) plan with company match
Wellness program that rewards employees for tracking steps
Tuition reimbursement
Employee Assistance program
Retailer discounts