The US Oncology Network

Call Center Representative

• Provide outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions
• Schedule appointments and provide support, education, and guidance to patients and providers
• Ensure a positive and exemplary patient experience by focusing on patient experience, satisfaction, and resolution
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and concerns in a timely and effective manner
• Document customer interactions and record details of inquiries, comments, and complaints
• Follow up with customers as needed to ensure issues are resolved to their satisfaction
• Meet or exceed established service level metrics for quality and productivity
• Stay up to date with product and service information and promotions
• Collaborate with other team members to provide excellent customer service
• Perform other duties as assigned by Contact Center leadership

Contact Center Care Coordinator