Contact Center Care Coordinator

. Provide outstanding customer service while managing and coordinating healthcare services .

Posted 10/7/2026full-timeDallas • Texas • United StatesJuniorWebsite

Key responsibilities & impact

Provide outstanding customer service while managing and coordinating healthcare services
Coordinate between patients, family members, care providers, and other healthcare institutions
Schedule appointments
Provide support, education, and guidance to patients and providers
Ensure a positive patient experience, satisfaction, and resolution
Respond to customer inquiries by phone, email, and chat
Provide accurate information about products and services
Resolve customer complaints and concerns
Document customer interactions and details of inquiries, comments, and complaints
Follow up with customers to ensure issues are resolved satisfactorily
Meet or exceed service-level metrics for quality and productivity
Stay current on product, service, and promotion information
Collaborate with team members to provide excellent customer service
Perform other duties assigned by Contact Center leadership

What you’ll need

High school graduate or equivalent
One year of experience in customer service, call center, or healthcare-related role
Previous healthcare experience and familiarity with medical terminology
Computer skills and proficiency in Microsoft Office
Proficiency in a call center or customer service setting
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience with Electronic Medical Record (EMR) system
Excellent listening, interpersonal, and communication skills
Professional, pleasant, and respectful telephone etiquette
Ability to communicate effectively and clearly with callers, colleagues, and managers
Strong problem-solving and critical thinking skills
Ability to manage time effectively and prioritize tasks to meet service level metrics
Ability to handle multiple tasks, including answering calls, responding to emails, and updating customer records
Knowledge of Microsoft Office and CRM software
Ability to adapt quickly to changes in caller needs, company policies, and procedures
Work may require prolonged sitting, bending, stretching, and occasional lifting of files or paper weighing up to 30 pounds
Manual dexterity to operate keyboards, calculators, telephones, copiers, and other office equipment
Correctable vision to 20/20 and normal-range hearing for telephone contacts

Comp & perks