Launch Readiness Program Manager

The Walt Disney Company

. Manage and prioritize a global portfolio of upcoming Disney DTC launches and strategic business initiatives .

Posted 9/16/2026full-timeSanta Monica • California • United StatesMid-LevelSenior💰 $90,100 - $123,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program and project management, with a strong focus on operational alignment and cross-functional collaboration. Proven ability to enhance customer support operations and drive process improvements in fast-paced environments.

Highest-signal resume keywords

Program ManagementCross-Functional LeadershipCustomer Support OperationsProcess ImprovementProject Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management PrinciplesOperational EfficiencyAnalytical SkillsProblem-Solving SkillsStakeholder Management

Soft Skills

Organizational SkillsPrioritization SkillsCommunication SkillsRelationship BuildingInfluencing Skills

Tools & Technologies

CRM PlatformsTelephony SystemsKnowledge Management ToolsAirtableJiraTrello

Industry Keywords

MediaEntertainmentStreamingTechnologyDigital Subscription Products

About the role

Key responsibilities & impact

Manage and prioritize a global portfolio of upcoming Disney DTC launches and strategic business initiatives
Lead launch readiness planning and customer support operational discussions with internal and external stakeholders across supported regions
Coordinate cross-functional teams responsible for launch execution, identifying risks, gaps, and dependencies while driving mitigation plans
Drive operational alignment and communication between Viewer Experience and Product, Engineering, Content, Marketing, Legal, and regional business stakeholders
Collaborate with CRM, telephony, self-service, and operations teams to define and implement workflow and tooling enhancements
Establish and maintain launch readiness processes, frameworks, and documentation
Deliver Viewer Experience insights, feedback, and operational data to influence product decisions and business strategies
Facilitate stakeholder meetings, monitor milestones, and communicate launch status, risks, and key decisions
Champion continuous process improvement initiatives that enhance operational efficiency and viewer experience

Requirements

What you’ll need

3+ years of experience in program management, project management, operations, or a related field
Demonstrated experience leading cross-functional initiatives and driving results across multiple teams and stakeholders
Strong understanding of customer support operations and end-to-end project management principles
Experience partnering with global teams and supporting initiatives across multiple regions, including EMEA, APAC, and/or LATAM
Exceptional organizational, prioritization, and project planning skills
Strong analytical and problem-solving skills with a process improvement mindset
Excellent written and verbal communication skills, including experience presenting to and influencing senior leadership
Ability to operate effectively in fast-paced, evolving environments and remain calm under pressure
Proven ability to build collaborative relationships and drive accountability without direct authority
Familiarity with customer support technologies such as CRM platforms, telephony systems, knowledge management tools, and help center solutions
Experience working within media, entertainment, streaming, or technology organizations
Knowledge of project management and collaboration tools such as Airtable, Jira, Trello, or similar platforms
Familiarity with digital subscription products and direct-to-consumer business models
Bachelor’s degree, or equivalent combination of education and relevant professional experience

Benefits

Comp & perks

Medical, financial, and/or other benefits
Bonus and/or long-term incentive units may be provided as part of the compensation package