Client Support Representative

The Ward Law Group, PL

. Answer, screen, and route incoming calls to the appropriate team member .

Posted 10/16/2026full-timeRemote • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates professional fluency in both English and Spanish, with strong written and verbal communication skills. Proficient in managing high-volume inbound calls and providing administrative support in a personal injury law firm environment.

Highest-signal resume keywords

Bilingual CommunicationExperience In Plaintiff Personal Injury LawCRM Or Case Management SystemsHigh-Volume Call ManagementAdministrative Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ScreeningMessage RelayDocument ManagementMedical Records RetrievalInsurance CommunicationFile OrganizationClerical SupportCase SupportData LoggingContinuity Of Care Follow-Up

Soft Skills

Strong Communication SkillsClient InteractionOrganizational Skills

Tools & Technologies

LitifyFilevineSmartAdvocateClioWindows 11MacOS 14 SonomaUSB Noise-Cancelling HeadsetWebcam

Industry Keywords

Personal Injury LawHealthcare SchedulingLegal IntakeIndependent ContractorVirtual Assistant

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Answer, screen, and route incoming calls to the appropriate team member
Take and relay messages or transfer calls to voicemail when staff are unavailable
Log phone calls and upload documents into the online document management system
Provide clerical support, including faxing, copying, and file organization
Maintain regular communication with clients and respond to questions
Obtain insurance coverage information in a timely manner
Follow up on medical treatment and confirm continuity of care
Request and obtain medical records and billing statements from providers
Communicate with insurance companies regarding treatment status
Update adjuster information in the system
Perform additional administrative and case-related duties as assigned
Support The Ward Law Group, an award-winning personal injury law firm, in helping injured clients navigate their cases

Requirements

What you’ll need

Professional fluency in both English and Spanish, including strong written and verbal communication skills
Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers with high-volume inbound calls, or virtual assistant roles supporting U.S. businesses
Experience with CRM or case management systems such as Litify, Filevine, SmartAdvocate, or Clio
Full-time availability for a 40-hour workweek
Ability to work a schedule that may include one weekend day depending on business needs
Independent contractor engagement
Contractor must supply own equipment, software, internet connection, and workspace
Computer meeting minimum specifications: Windows 11 with Intel i5 8th generation or newer/equivalent, 16 GB RAM, 256 GB SSD; or macOS 14 Sonoma or newer with Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
Device must be used solely by the contractor
Internet with minimum 30 Mbps download, 15 Mbps upload, latency under 100 ms, and private password-protected network
USB noise-cancelling headset with microphone
Webcam capable of clear video
Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes idle, and active endpoint protection software
Applicant data must be stored only in firm-designated systems
Must be legally able to work as an independent contractor in Colombia

Benefits

Comp & perks

Full-time availability for a 40-hour workweek with two days off
Remote work arrangement
Contractors supply their own equipment and workspace
No paid time off, healthcare, retirement, or other employee benefits are provided