The Ward Law Group, PL

Team Lead

• Supervise, train, and evaluate a team of reductions and lien resolution specialists
• Assign files, manage workload distribution, conduct regular file reviews, and develop team negotiation skills
• Track and report aggregate reduction percentage, dollars saved, aging, and settlement-to-disbursement turnaround
• Identify missed savings opportunities and implement improvements
• Personally negotiate high-balance, high-complexity, and escalated reductions
• Resolve Medicare conditional payments and Medicare Secondary Payer obligations
• Direct resolution of Florida Medicaid (AHCA) claims, including the administrative challenge process
• Resolve ERISA and self-funded plan reimbursement claims, TRICARE and VA claims, and hospital and provider liens
• Negotiate letter of protection balances and maintain required documentation
• Analyze health insurance payments, PIP benefits, and other collateral sources to establish reimbursement exposure
• Build relationships and standing reduction arrangements with providers, facilities, and lien resolution vendors
• Provide attorneys with accurate lien exposure figures for settlement authority and client net-recovery decisions
• Ensure clients understand closing statements and that disbursements are accurate, documented, and prompt
• Standardize templates, escalation paths, and negotiation playbooks
• Recommend and help implement case management system and workflow improvements
• Ensure compliance with trust accounting, Florida Bar, and firm documentation requirements before funds are released

Lien Resolution Team Lead

Associate

• Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures
• Review medical bills, verify outstanding balances, and obtain supporting documentation
• Submit reduction requests, follow up consistently, and obtain written confirmation of negotiated agreements
• Maintain accurate records of balances, negotiations, agreements, and case status in Litify
• Coordinate with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement
• Meet expectations for negotiated reductions, turnaround times, productivity, and accuracy
• Refer legal questions and disputed liens requiring legal analysis to the appropriate attorney
• Help injured clients keep more of their settlement and move settled cases toward disbursement

Lien Resolution Associate

System Administrator

• Own platform management for critical business systems, primarily CCaaS platforms
• Lead end-to-end implementation of Zoom Contact Center, including planning, configuration, migration, and go-live
• Administer queues, routing rules, IVR flows, skills-based routing, roles, and reporting dashboards
• Serve as primary escalation point for platform issues, outages, and performance concerns
• Manage integrations with CRM, workforce management, telephony/SIP trunks, and APIs
• Translate business requirements into platform configuration with contact center operations and stakeholders
• Monitor platform performance, call quality, and uptime; drive continuous improvement
• Manage the Zoom vendor relationship, support tickets, roadmap discussions, and licenses/contracts
• Develop documentation, runbooks, and training materials
• Administer Windows/Linux, cloud-based systems, and broader server infrastructure
• Manage backups, disaster recovery, and business continuity procedures
• Implement security, access controls, and compliance requirements including SOC 2, HIPAA, and PCI-DSS as applicable
• Automate administrative tasks using PowerShell, Bash, Python, or platform APIs
• Monitor system health, capacity, and performance; proactively resolve issues
• Provide Tier 3 escalation support and mentor junior IT/platform staff
• Participate in an on-call rotation for critical incident response

Senior Systems Administrator - Platform Management

Manager

• Support plaintiff personal injury cases from intake through resolution under attorney supervision
• Apply expert knowledge of the bodily injury claims process
• Manage an average caseload of 80 to 120 personal injury cases
• Meet or exceed settlement and treatment goals while adhering to case lifecycle timelines
• Manage insurance communications, medical treatment coordination, and claim management
• Coordinate with clients, medical providers, insurance carriers, and attorneys
• Maintain accurate, complete, and current case documentation and activity records in Litify
• Assist with case-related activities and legal support functions under attorney supervision
• Communicate with clients in English and Spanish as needed
• Monitor claim status and follow up on outstanding items to prevent delays and advance resolution
• Ensure compliance with firm procedures, documentation standards, and case management best practices

Senior Case Manager – Personal Injury

• Lead and develop the settlement negotiators and support team
• Hire, onboard, train, and manage team performance
• Conduct structured one-on-ones, file reviews, and coaching sessions
• Build individual development plans for team members
• Address performance and conduct issues in partnership with Human Resources
• Own department KPIs, including settlement volume, average settlement value, policy-limits capture rate, net client recovery, stage times, aged-file exposure, demand turnaround, and productivity
• Set performance standards based on jurisdiction, case type, treatment posture, coverage, and liability profile
• Review pipeline and performance data and diagnose operational causes
• Report department performance, forecasts, and risks to firm leadership
• Manage aged and stalled inventory
• Serve as final internal authority on case valuation and settlement strategy within approval limits
• Review and approve demand packages, settlement authority requests, and counteroffers
• Apply and teach valuation methodology across injury types, including soft tissue, injections, surgery, and traumatic brain injury
• Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
• Personally handle or co-handle high-exposure and sensitive negotiations
• Maintain and improve SOPs, checklists, templates, and case-stage definitions
• Partner with medical management on treatment monitoring, records, billing, reductions, and lien resolution
• Coordinate with intake, case management, and litigation for clean handoffs
• Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
• Implement and measure technology, reporting, and workflow improvements
• Set standards for client settlement counseling and communication
• Ensure communication in clients' preferred language
• Resolve escalated client concerns and improve processes based on them

Settlement Department Team Lead

• Lead and develop the settlement negotiators and support team through hiring, onboarding, training, performance management, one-on-ones, file reviews, coaching, and development plans
• Own department KPIs including settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage time, aged-file exposure, demand turnaround, and negotiator productivity
• Set performance standards based on jurisdiction, case type, treatment posture, coverage, and liability profile
• Review pipeline and performance data, diagnose performance changes, and take corrective action
• Report department performance, forecasts, and risks to firm leadership
• Manage aged and stalled inventory
• Serve as final internal authority on case valuation and settlement strategy within approval limits
• Review and approve demand packages, settlement authority requests, and counteroffers
• Apply and teach valuation methodology across injury types, including soft tissue, injections, surgical intervention, and traumatic brain injury
• Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
• Personally handle or co-handle high-exposure and sensitive negotiations
• Maintain and improve standard operating procedures, checklists, templates, and case-stage definitions
• Partner with medical management on treatment monitoring, records and billing completeness, reductions, and lien resolution
• Coordinate with intake, case management, and litigation for clean handoffs and feedback on case quality
• Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
• Implement and measure technology, reporting, and workflow improvements
• Set standards for client settlement counseling and communication
• Resolve escalated client concerns and improve processes based on them

• Own platform management for critical business systems, primarily CCaaS platforms
• Lead end-to-end implementation of Zoom Contact Center, including planning, configuration, migration, and go-live
• Administer CCaaS queues, routing rules, IVR flows, skills-based routing, roles, and reporting dashboards
• Serve as escalation point for platform issues, outages, and performance concerns
• Manage integrations with CRM, workforce management, telephony/SIP trunks, and APIs
• Translate business requirements into platform configuration with contact center operations and stakeholders
• Monitor platform performance, call quality, and uptime and drive continuous improvement
• Manage the Zoom vendor relationship, support tickets, roadmap discussions, and license/contract management
• Develop documentation, runbooks, and training materials
• Administer Windows/Linux, cloud-based systems, and broader server infrastructure
• Manage backups, disaster recovery, and business continuity procedures
• Implement security, access controls, and compliance requirements including SOC 2, HIPAA, and PCI-DSS
• Automate administrative tasks using PowerShell, Bash, Python, or platform APIs
• Monitor system health, capacity, and performance
• Provide Tier 3 support and mentor junior IT/platform staff
• Participate in an on-call rotation for critical incident response

Senior Systems Administrator – Platform Management

• Lead and develop the settlement negotiators and support team through hiring, onboarding, training, and performance management
• Conduct structured one-on-ones, file reviews, and coaching sessions with documented follow-up
• Build individual development plans focused on valuation accuracy, negotiation skill, and file velocity
• Address performance and conduct issues in partnership with Human Resources
• Own department KPIs, including settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage time, aged-file exposure, demand turnaround, and negotiator productivity
• Set individual and team standards accounting for jurisdiction, case type, treatment posture, coverage, and liability profile
• Review pipeline and performance data weekly, diagnose causes of performance changes, and take corrective action
• Report department performance, forecasts, and risks to firm leadership
• Manage aged and stalled inventory
• Serve as final internal authority on case valuation and settlement strategy within approval limits
• Review and approve demand packages, settlement authority requests, and counteroffers
• Apply and teach valuation methodology across injury types, including soft tissue, injections, surgical intervention, and traumatic brain injury
• Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
• Personally handle or co-handle high-exposure and sensitive negotiations
• Maintain and improve SOPs, checklists, templates, and case-stage definitions
• Partner with medical management on treatment monitoring, records, billing, reductions, and lien resolution
• Coordinate with intake, case management, and litigation for clean handoffs and feedback on case quality
• Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
• Bring forward and implement technology, reporting, and workflow improvements
• Set standards for client settlement counseling and clear valuation communication
• Ensure client communication occurs in clients' preferred language
• Resolve escalated client concerns and identify process improvements

• Support plaintiff personal injury cases from intake through resolution under attorney supervision
• Apply expert knowledge of the bodily injury claims process
• Manage an average caseload of 80 to 120 personal injury cases
• Meet or exceed settlement and treatment goals while following case lifecycle timelines
• Manage insurance communications, medical treatment coordination, and claim activities
• Coordinate with clients, medical providers, insurance carriers, and attorneys
• Maintain accurate, complete, and current case documentation and activity records in Litify
• Assist with case-related activities and legal support functions
• Communicate with clients in English and Spanish as needed
• Monitor claim status and proactively follow up on outstanding items
• Ensure compliance with firm procedures, documentation standards, and case management best practices

Chief Marketing Officer

• Build and execute a national marketing strategy that scales revenue and brand reputation across multiple states
• Own the full funnel, including paid media, SEO/SEM, PR, TV/radio, influencer, community outreach, and brand storytelling
• Lead and grow a team of 15–25+ marketers across social, digital, paid, creative, and content
• Hire, mentor, and build internal career pathways for top talent
• Define and track KPIs including CAC, CPL, cost-per-signed-case, and ROI
• Build dashboards and reporting cadences driving weekly/monthly strategic decisions
• Localize and adapt campaigns for Miami, Orlando, NYC, and Texas markets
• Develop campaigns for bilingual English/Spanish audiences
• Navigate state-specific Bar/legal advertising compliance requirements
• Own a $10M+ annual marketing budget
• Negotiate vendor/media contracts and hold partners accountable to ROI
• Sit on the Executive Leadership Team and translate marketing performance into business strategy for firm leadership

• Build and execute a national marketing strategy scaling revenue and brand reputation across multiple states
• Own the full funnel across paid media, SEO/SEM, PR, TV/radio, influencer, community outreach, and brand storytelling
• Lead and grow a team of 15–25+ marketers across social, digital, paid, creative, and content
• Hire, mentor, and build internal career pathways for top talent
• Define and track campaign KPIs including CAC, CPL, cost-per-signed-case, and ROI
• Build dashboards and reporting cadences driving weekly and monthly strategic decisions
• Localize campaigns for Miami, Orlando, NYC, and Texas markets, including bilingual English/Spanish audiences
• Navigate state-specific Bar and legal advertising compliance requirements
• Own a $10M+ annual marketing budget
• Negotiate vendor and media contracts and hold partners accountable to ROI
• Serve on the Executive Leadership Team and translate marketing performance into business strategy for firm leadership

• Support plaintiff personal injury cases from intake through resolution under attorney supervision
• Manage an average caseload of 80 to 120 personal injury cases
• Apply expert knowledge of the bodily injury claims process
• Meet or exceed settlement and treatment goals while following case lifecycle timelines
• Manage insurance communications, medical treatment coordination, and claim activities
• Coordinate with clients, medical providers, insurance carriers, and attorneys
• Maintain accurate, complete, and current case documentation and activity records in Litify
• Assist with case-related activities and legal support functions
• Communicate with clients in English and Spanish
• Monitor claim status and follow up on outstanding items to prevent delays
• Ensure compliance with firm procedures, documentation standards, and case management best practices

Senior Case Manager

Operations

• Oversee daily administrative and case support operations
• Ensure clear priorities, balanced workloads, and timely follow-through
• Lead and coach support staff, set performance expectations, and address training and productivity gaps
• Monitor KPIs including case progression, aging tasks, response times, workload, and quality
• Identify bottlenecks across intake, pre-litigation, litigation support, and closing
• Coordinate process improvements with department leaders
• Develop and maintain standard operating procedures, quality checks, and staff training
• Improve use of Litify and reporting tools to strengthen documentation, visibility, and accountability
• Partner with Talent Acquisition and HR on staffing, hiring, onboarding, and employee performance
• Keep leadership informed of operational results, staffing needs, and issues requiring attention
• Coordinate operational support while leaving legal strategy, legal advice, and attorney supervision to designated attorneys
• Perform settlement and negotiation-related activities under attorney supervision without providing legal advice or performing duties requiring a licensed attorney

Lien Resolution Team Lead

Lien Resolution Associate

Senior Systems Administrator - Platform Management

Senior Case Manager – Personal Injury

Settlement Department Team Lead

Settlement Department Team Lead

Senior Systems Administrator – Platform Management

Settlement Department Team Lead

Senior Case Manager – Personal Injury

Chief Marketing Officer

Chief Marketing Officer

Senior Case Manager

Lien Resolution Associate

Intake Operations Manager – Personal Injury