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Senior Case Manager – Personal Injury
The Ward Law Group, PL. Support plaintiff personal injury cases from intake through resolution under attorney supervision .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing plaintiff personal injury cases, including handling bodily injury claims and ensuring compliance with documentation standards. Proficient in coordinating communications among clients, medical providers, and insurance carriers while maintaining accurate case records.
Highest-signal resume keywords
Plaintiff Personal Injury Case ManagementBodily Injury Claims HandlingFluent In English And SpanishExperience With LitifyStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Personal Injury Claims ManagementNo-Fault Claims HandlingUninsured/Underinsured Motorist ClaimsCase DocumentationSettlement Negotiation
Soft Skills
Strong Communication SkillsAbility To Work Independently
Tools & Technologies
LitifySalesforceWindows 11MacOS 14
Industry Keywords
Personal Injury LawCase Lifecycle TimelinesMedical Treatment CoordinationInsurance CommunicationsCompliance With Documentation Standards
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Support plaintiff personal injury cases from intake through resolution under attorney supervision
- Apply expert knowledge of the bodily injury claims process
- Manage an average caseload of 80 to 120 personal injury cases
- Meet or exceed settlement and treatment goals while adhering to case lifecycle timelines
- Manage insurance communications, medical treatment coordination, and claim activities
- Coordinate with clients, medical providers, insurance carriers, and attorneys
- Maintain accurate, complete, and current case documentation and activity records in Litify
- Assist with case-related activities and legal support functions
- Communicate with clients in English and Spanish as needed
- Monitor claim status and follow up on outstanding items to prevent delays
- Ensure compliance with firm procedures, documentation standards, and case management best practices
Requirements
What you’ll need- Minimum 2 years of recent experience in plaintiff personal injury case management
- Experience handling personal injury claims, including no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims
- Experience working in a plaintiff personal injury law firm
- Fluent in English and Spanish
- Strong organizational, communication, and case management skills
- Ability to work independently and manage a full caseload in a remote environment
- Prior experience using Litify or Salesforce preferred
- Contractors must supply their own equipment and workspace
- Computer meeting specified Windows 11 or macOS 14 hardware requirements
- Internet connection with at least 30 Mbps download and 15 Mbps upload, latency under 100 ms, and private password-protected network
- USB noise-cancelling headset with microphone
- Webcam capable of clear video
- Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes idle, and active endpoint protection software
- Applicant data must be stored only in firm-designated systems
- Resume must be submitted in English
Benefits
Comp & perks- Remote work
- Flexible remote environment
- No employee benefits provided; contractors supply their own equipment, software, internet connection, and workspace