Senior Systems Administrator – Platform Management

. Own platform management for critical business systems, primarily CCaaS platforms .

Posted 9/25/2026contractRemote • Colombia, ArgentinaSenior💰 $4,000 - $5,000 per monthWebsite

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformLinuxPythonVoIP

Key responsibilities & impact

Own platform management for critical business systems, primarily CCaaS platforms
Lead end-to-end implementation of Zoom Contact Center, including planning, configuration, migration, and go-live
Administer CCaaS queues, routing rules, IVR flows, skills-based routing, roles, and reporting dashboards
Serve as escalation point for platform issues, outages, and performance concerns
Manage integrations with CRM, workforce management, telephony/SIP trunks, and APIs
Translate business requirements into platform configuration with contact center operations and stakeholders
Monitor platform performance, call quality, and uptime and drive continuous improvement
Manage the Zoom vendor relationship, support tickets, roadmap discussions, and license/contract management
Develop documentation, runbooks, and training materials
Administer Windows/Linux, cloud-based systems, and broader server infrastructure
Manage backups, disaster recovery, and business continuity procedures
Implement security, access controls, and compliance requirements including SOC 2, HIPAA, and PCI-DSS
Automate administrative tasks using PowerShell, Bash, Python, or platform APIs
Monitor system health, capacity, and performance
Provide Tier 3 support and mentor junior IT/platform staff
Participate in an on-call rotation for critical incident response

What you’ll need

5+ years of experience in systems/platform administration
Direct hands-on experience managing a CCaaS or UCaaS platform
Experience leading a contact center or telephony platform implementation from planning through go-live
Strong understanding of IVR, ACD/routing, queues, skills-based routing, WFM integration, and reporting/analytics
Experience integrating contact center platforms with CRM and business systems via APIs
Solid networking fundamentals relevant to voice/UC platforms, including SIP, QoS, and VoIP troubleshooting
Proficiency in PowerShell, Bash, Python, or platform-specific APIs
Strong troubleshooting, vendor management, and stakeholder communication skills
Excellent written and verbal communication skills
Reliable internet, a computer, and a quiet, professional workspace
Authorization to work in the United States
Preferred: Zoom Contact Center or Zoom Phone certification/administration experience
Preferred: Windows/Linux server management, virtualization, AWS/Azure/GCP, WFM/QM tools, ITIL, change management, and fully remote experience

Comp & perks