Settlement Department Team Lead

The Ward Law Group, PL

. Lead and develop the settlement negotiators and support team .

Posted 9/25/2026full-timeRemote • Mexico, ArgentinaSenior💰 $2,000 - $2,500 per monthWebsite

About the role

Key responsibilities & impact

Lead and develop the settlement negotiators and support team
Hire, onboard, train, and manage team performance
Conduct structured one-on-ones, file reviews, and coaching sessions
Build individual development plans for team members
Address performance and conduct issues in partnership with Human Resources
Own department KPIs, including settlement volume, average settlement value, policy-limits capture rate, net client recovery, stage times, aged-file exposure, demand turnaround, and productivity
Set performance standards based on jurisdiction, case type, treatment posture, coverage, and liability profile
Review pipeline and performance data and diagnose operational causes
Report department performance, forecasts, and risks to firm leadership
Manage aged and stalled inventory
Serve as final internal authority on case valuation and settlement strategy within approval limits
Review and approve demand packages, settlement authority requests, and counteroffers
Apply and teach valuation methodology across injury types, including soft tissue, injections, surgery, and traumatic brain injury
Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
Personally handle or co-handle high-exposure and sensitive negotiations
Maintain and improve SOPs, checklists, templates, and case-stage definitions
Partner with medical management on treatment monitoring, records, billing, reductions, and lien resolution
Coordinate with intake, case management, and litigation for clean handoffs
Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
Implement and measure technology, reporting, and workflow improvements
Set standards for client settlement counseling and communication
Ensure communication in clients' preferred language
Resolve escalated client concerns and improve processes based on them

Requirements

What you’ll need

Three to five years of progressive experience in personal injury, with substantial time in pre-suit settlement and negotiation
Three or more years directly managing a settlements, pre-litigation, or case management team
Experience carrying responsibility for other people's results
Demonstrated experience managing through metrics, including setting standards, tracking performance, coaching underperformers, and holding people accountable
Command of case valuation, including medical specials, treatment trajectory, procedure-level valuation, comparative fault, coverage layers, and venue analysis
Fluency in English and Spanish, written and spoken
Working knowledge of Florida personal injury practice, including PIP, the statutory pre-suit framework, and applicable damages and fee rules
Comfort working in a case management system, reports, and spreadsheets
Ability to build or read pipeline reports and draw conclusions from data
Reliable internet, a computer, and a quiet, professional workspace
CV submitted in English
Authorization to work in the United States

Benefits

Comp & perks

Remote work
40-hour workweek
Structured workflows, documented processes, and performance support
Collaborative, innovative, high-accountability culture
Opportunity to grow and lead a high-performing legal team