Settlement Department Team Lead

The Ward Law Group, PL

. Lead and develop the settlement negotiators and support team through hiring, onboarding, training, performance management, one-on-ones, file reviews, coaching, and development plans .

Posted 9/25/2026full-timeRemote • ArgentinaSenior💰 $2,000 - $2,500 per monthWebsite

About the role

Key responsibilities & impact

Lead and develop the settlement negotiators and support team through hiring, onboarding, training, performance management, one-on-ones, file reviews, coaching, and development plans
Own department KPIs including settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage time, aged-file exposure, demand turnaround, and negotiator productivity
Set performance standards based on jurisdiction, case type, treatment posture, coverage, and liability profile
Review pipeline and performance data, diagnose performance changes, and take corrective action
Report department performance, forecasts, and risks to firm leadership
Manage aged and stalled inventory
Serve as final internal authority on case valuation and settlement strategy within approval limits
Review and approve demand packages, settlement authority requests, and counteroffers
Apply and teach valuation methodology across injury types, including soft tissue, injections, surgical intervention, and traumatic brain injury
Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
Personally handle or co-handle high-exposure and sensitive negotiations
Maintain and improve standard operating procedures, checklists, templates, and case-stage definitions
Partner with medical management on treatment monitoring, records and billing completeness, reductions, and lien resolution
Coordinate with intake, case management, and litigation for clean handoffs and feedback on case quality
Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
Implement and measure technology, reporting, and workflow improvements
Set standards for client settlement counseling and communication
Resolve escalated client concerns and improve processes based on them

Requirements

What you’ll need

Three to five years of progressive experience in personal injury, with substantial time in pre-suit settlement and negotiation
Three or more years directly managing a settlements, pre-litigation, or case management team
Experience managing through metrics, setting performance standards, tracking performance, coaching underperformers, and holding people accountable
Command of case valuation, including medical specials, treatment trajectory, procedure-level valuation, comparative fault, coverage layers, and venue analysis
Fluency in English and Spanish, written and spoken
Working knowledge of Florida personal injury practice, including PIP, the statutory pre-suit framework, and applicable damages and fee rules
Comfort working in a case management system, reports, and spreadsheets
Reliable internet, a computer, and a quiet, professional workspace
CV must be submitted in English
Authorization to work in the United States

Benefits

Comp & perks

Remote work
40-hour workweek
No employee benefits or paid time off