Settlement Department Team Lead

The Ward Law Group, PL

. Lead and develop the settlement negotiators and support team through hiring, onboarding, training, and performance management .

Posted 9/25/2026full-timeRemote • ArgentinaSenior💰 $2,000 - $2,500 per monthWebsite

About the role

Key responsibilities & impact

Lead and develop the settlement negotiators and support team through hiring, onboarding, training, and performance management
Conduct structured one-on-ones, file reviews, and coaching sessions with documented follow-up
Build individual development plans focused on valuation accuracy, negotiation skill, and file velocity
Address performance and conduct issues in partnership with Human Resources
Own department KPIs, including settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage time, aged-file exposure, demand turnaround, and negotiator productivity
Set individual and team standards accounting for jurisdiction, case type, treatment posture, coverage, and liability profile
Review pipeline and performance data weekly, diagnose causes of performance changes, and take corrective action
Report department performance, forecasts, and risks to firm leadership
Manage aged and stalled inventory
Serve as final internal authority on case valuation and settlement strategy within approval limits
Review and approve demand packages, settlement authority requests, and counteroffers
Apply and teach valuation methodology across injury types, including soft tissue, injections, surgical intervention, and traumatic brain injury
Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
Personally handle or co-handle high-exposure and sensitive negotiations
Maintain and improve SOPs, checklists, templates, and case-stage definitions
Partner with medical management on treatment monitoring, records, billing, reductions, and lien resolution
Coordinate with intake, case management, and litigation for clean handoffs and feedback on case quality
Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and timely
Bring forward and implement technology, reporting, and workflow improvements
Set standards for client settlement counseling and clear valuation communication
Ensure client communication occurs in clients' preferred language
Resolve escalated client concerns and identify process improvements

Requirements

What you’ll need

Three to five years of progressive experience in personal injury, with substantial time in pre-suit settlement and negotiation
Three or more years directly managing a settlements, pre-litigation, or case management team
Experience carrying responsibility for other people's results
Demonstrated experience managing through metrics, including setting performance standards, tracking performance, coaching underperformers, and holding people accountable
Command of case valuation, including medical specials, treatment trajectory, procedure-level valuation, comparative fault, coverage layers, and venue analysis
Fluency in English and Spanish, written and spoken
Working knowledge of Florida personal injury practice, including PIP, the statutory pre-suit framework, and applicable damages and fee rules
Comfort working in a case management system, reports, and spreadsheets
CV must be submitted in English
Reliable internet, a computer, and a quiet, professional workspace
Authorization to work in the United States required

Benefits

Comp & perks

Remote work
40-hour workweek
Reliable internet, a computer, and a quiet, professional workspace required
No employee benefits or paid time off