Case Manager

The Wesley Company

. Work with assigned families and individuals in a housing program toward a housing plan .

Posted 9/18/2026full-timeBurlington • CanadaMid-LevelSenior💰 CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing program management, client assessment, and community resource connection, with a strong focus on supporting individuals and families facing homelessness and related challenges. Proficient in crisis intervention, life skills training, and maintaining accurate documentation in compliance with organizational standards.

Highest-signal resume keywords

Housing Program ManagementClient AssessmentCrisis InterventionCommunity Resource ConnectionOntario College of Social Workers Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social & Community Housing ApplicationsAcuity Tool AssessmentBudgeting AssistanceFinancial LiteracyConflict ResolutionCrisis PreventionDaily Living Skills SupportNeighborhood OrientationChild Welfare ReportingDocument Submission

Soft Skills

Non-Judgmental SupportEmpowerment EncouragementFlexible Shift AvailabilityCommunication SkillsTravel Flexibility

Certifications & Qualifications

Post-Secondary Degree/Diploma in Human ServicesValid Driver’s License

Industry Keywords

Homelessness SupportMental HealthSubstance Use IssuesCommunity IntegrationSocial Services

About the role

Key responsibilities & impact

Work with assigned families and individuals in a housing program toward a housing plan
Maximize income, file taxes, obtain identification, and connect clients with community supports
Respond to calls and referrals from community agencies according to caseload
Place individuals and families into permanent leased units based on individual needs
Assess and screen participant and family needs using an acuity tool and other resources
Complete Social & Community Housing applications (HATCH) and submit required documents, or keep existing applications active
Assess clients for domestic violence experiences and refer them to appropriate programs
Assist participants with moves into independent accommodations and provide neighborhood orientation
Communicate with social housing providers, administrators, community partners, and private landlords
Report suspected or witnessed child abuse or neglect to the appropriate child welfare agency (CAS)
Conduct home or shelter visits to provide life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration, grocery shopping, cleaning, and related supports
Maintain accurate records according to Wesley expectations
Support approximately one 24-hour intake shift per month
Perform other duties as assigned

Requirements

What you’ll need

Post-secondary degree/diploma in Human Services or related field
Must qualify to register with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
Experience working with adults and families who may be experiencing homelessness, mental health and substance use issues
Ability to provide non-judgmental supports that encourage reducing barriers and empowerment
Ability to work flexible shifts including day, evening and weekend hours
Ability to fulfill 24-hour intake responsibilities
Ability to meet the travel expectations of the position
Valid driver’s license and reliable access to a vehicle

Benefits

Comp & perks

Flex time is available for additional hours worked
Professional development and training opportunities
Employee Discounts
Positive work culture that prioritizes all staff having an opportunity to contribute
Supportive team that will empower you to achieve great milestones
Fun and engaging organizational events such as our Staff Appreciation Event