Manager – Skills Training and Employment Pathway

The Wesley Company

. Lead delivery of the Skills Training and Employment Pathways (STEP) program for Government-Assisted Refugees in Hamilton and Brantford .

Posted 10/9/2026full-timeHamilton • CanadaJunior💰 CA$69,490 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, staff supervision, and compliance with regulations while effectively collaborating with community partners. Proven ability to coach and mentor teams, manage budgets, and implement operational plans to enhance service delivery.

Highest-signal resume keywords

Program ManagementStaff SupervisionCompliance ManagementBudget MonitoringCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational PlanningDispute ResolutionRisk ManagementReport PreparationPerformance Review

Soft Skills

Team LeadershipEffective CommunicationProblem Solving

Industry Keywords

Government-Assisted RefugeesEmployment PathwaysHealth and Safety ProceduresPrivacy RequirementsFunder Requirements

About the role

Key responsibilities & impact

Lead delivery of the Skills Training and Employment Pathways (STEP) program for Government-Assisted Refugees in Hamilton and Brantford
Supervise teams and support front-line staff by assigning work and ensuring effective program operations
Implement day-to-day operational plans in coordination with the Manager, Employment Ontario
Resolve program issues, including disciplinary and dispute-resolution processes
Ensure compliance with legislation, regulations, privacy requirements, funder requirements, and organizational policies
Coach and support staff to develop skills, apply best practices, and improve service delivery
Execute procedures to manage and mitigate program and organizational risks
Collaborate with community partners and other RAP agencies to ensure operational consistency
Monitor approved budgets, spending controls, purchases, and financial goals
Prepare accurate and timely reports
Train, coach, mentor, hire, and conduct performance reviews for supervisors and front-line staff
Ensure mandatory training and effective health and safety procedures are maintained
Advise the Program Director on best practices, quality, effectiveness, and daily operations
Make procedural and operational recommendations across program, HR, health and safety, privacy, and IT areas
Provide program information and success stories to the Resource Development Department

Requirements

What you’ll need

Benefits

Comp & perks

Positive work culture that prioritizes all staff having an opportunity to contribute
Supportive team that empowers staff to achieve significant milestones
Organizational events such as the Staff Appreciation Event
Professional development and training opportunities