Community Engagement Officer

The Wise Group

. Build and maintain relationships with community organisations, local authorities, housing providers, health services, charities and referral partners .

Posted 10/9/2026contractPreston • United KingdomMid-LevelSenior💰 £25,664 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building and stakeholder engagement capabilities, with a focus on developing trusted partnerships and improving outcomes for households facing financial hardship. Proficient in delivering presentations and workshops to promote community engagement and support.

Highest-signal resume keywords

Relationship-BuildingStakeholder EngagementPresentation SkillsOrganisational SkillsCommunity Outreach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partnership DevelopmentReferral Pathway ManagementData MonitoringTrend AnalysisRecord Keeping

Soft Skills

Excellent CommunicationInterpersonal SkillsProactive ApproachOrganisedInfluencing Skills

Tools & Technologies

Microsoft Office

Industry Keywords

Community OrganisationsVoluntary SectorHealth ServicesHousing ProvidersCharities

About the role

Key responsibilities & impact

Build and maintain relationships with community organisations, local authorities, housing providers, health services, charities and referral partners
Develop and strengthen referral pathways for HEAT support
Promote HEAT through presentations, workshops, community events and partner meetings
Identify new partnership opportunities and extend community reach
Collaborate with the Team Lead and operational colleagues to ensure appropriate, timely referrals and positive customer outcomes
Share partner and community insights to improve services and customer experience
Support targeted seasonal awareness and referral campaigns
Monitor partnership activity, referral trends and engagement
Maintain accurate records of outreach, partnership activity and referrals
Contribute to team objectives and demonstrate the impact of community engagement

Requirements

What you’ll need

Strong relationship-building and stakeholder engagement skills
Excellent communication and interpersonal skills
Confidence delivering presentations, workshops and community engagement activities
Ability to develop trusted partnerships with a wide range of organisations
Proactive, organised approach with ability to manage competing priorities
Experience working with community organisations, voluntary sector partners or external stakeholders (desirable)
Confidence to identify opportunities, build networks and influence others
Good organisational and digital skills, including Microsoft Office
Ability to use information and feedback to identify trends and improve engagement activity
Genuine commitment to improving outcomes for households experiencing fuel poverty and financial hardship

Benefits

Comp & perks

Excellent benefits
Flexible working
Full training and onboarding provided
Remote-first working arrangement