The Wise Group

Administration

• Provide high-quality administrative support across Jobs Guarantee
• Process and record referrals, participant starts, employment information, changes and progression
• Record participant information accurately and promptly
• Track key documentation and identify missing information
• Maintain complete, accurate and accessible performance evidence
• Reconcile information across case-management systems, trackers and source evidence
• Identify inconsistencies and work with colleagues to resolve them
• Maintain clear audit trails
• Prepare information for internal performance reviews, DWP reporting and audit
• Reconcile operational records, REMY, trackers, employer information and supporting documentation through to performance reporting and financial claims
• Flag recurring discrepancies and process improvement opportunities
• Support Finance and operational colleagues with financial claims and evidence packs
• Maintain employer, placement, job-start and employment information
• Run data-quality checks for gaps, duplicates, unusual entries and inconsistencies
• Support meeting administration, action tracking and programme documentation
• Maintain shared records, templates and evidence
• Support internal and external audits by locating information and preparing evidence

Administrator

Financial Planning and Analysis

• Provide day-to-day financial administration for Jobs Guarantee
• Maintain accurate records of programme expenditure, employer payments, grant claims and receipts
• Process financial information in line with Finance procedures and controls
• Maintain approvals, segregation of duties and supporting evidence
• Validate employer wage reimbursement and eligible onboarding cost claims
• Reconcile CRM records, employer information, bank transactions and supporting documentation
• Investigate and resolve discrepancies
• Support DWP grant claims, cost recovery and subcontractor or delivery-partner evidence review
• Support forecasting, management reporting, monthly and quarterly reconciliations, accruals and debtor/creditor reconciliations
• Maintain audit-ready records and support internal, external and DWP financial assurance reviews
• Identify opportunities to improve financial processes, controls and reporting
• Collaborate with Finance, Operations, Administration, Quality colleagues, employers and delivery partners

Finance Assistant

Operations

• Lead people, performance, partnerships and participant outcomes for the Jobs Guarantee programme
• Lead, coach and develop Team Leads and colleagues
• Establish accountability for performance, quality and colleague experience
• Oversee the participant journey from first engagement through job matching, funded employment, sustainment and progression
• Monitor referrals, engagement, caseloads, job readiness, employment opportunities, matches, job starts, sustainment and progression
• Ensure personalised participant support and early intervention when engagement or employment is at risk
• Build relationships with DWP, Jobcentres, employers, delivery partners and wider stakeholders
• Maintain a pipeline of suitable employment opportunities with Employment Pathways colleagues
• Integrate Jobs Guarantee into the wider Wise Group presence across local communities
• Develop understanding of Glasgow City, Renfrewshire, East Renfrewshire, Inverclyde and Argyll & Bute
• Use operational and participant data to inform decisions and demonstrate impact
• Lead budget management, forecasting and resource planning
• Maintain oversight of safeguarding, governance, contractual compliance, quality, data and risk
• Drive continuous improvement using participant, colleague, employer and partner feedback

Operations Manager

Executive

• Build trusted employer relationships across Jobs Guarantee delivery areas
• Understand employers’ businesses, workforce challenges, recruitment needs and future opportunities
• Explain Jobs Guarantee and its opportunities to employers
• Represent the wider Wise Group and connect employer relationships to wider employment, skills, progression or community opportunities
• Create and maintain a pipeline of suitable Jobs Guarantee opportunities
• Use labour-market intelligence, employer networks and proactive engagement to identify opportunities
• Work with Operations Manager and Team Leads to align employer activity with participant volumes and readiness
• Work with Mentors and participants to create suitable employment matches
• Support employers and sustainment after participants start work
• Help resolve emerging workplace challenges through support, mediation and problem-solving
• Support progression into continued unsubsidised employment, education or training
• Develop knowledge of local labour markets and share intelligence with colleagues
• Maintain accurate information about employer relationships, vacancies, matches, starts and future opportunities
• Measure opportunity quality and outcomes after young people enter employment

Employment Pathways Executive

Team Lead

• Lead, coach and support colleagues to perform at their best
• Set clear expectations and create a trusted, supported and accountable team environment
• Use supervision, coaching, case reviews and performance conversations to develop colleagues
• Maintain visibility of every stage of participant journeys, from referral through employment and progression
• Ensure referrals are picked up quickly and participants receive appropriate support
• Use data and case information to monitor caseloads, engagement, job matching, employment starts, sustainment and progression
• Act early when performance drifts and turn performance information into practical action
• Model relational mentoring and support reflective practice
• Connect participant needs with employment opportunities through collaboration with Employment Pathways colleagues
• Build constructive employer relationships where participants need additional support to sustain employment
• Share local intelligence about barriers, opportunities and community needs with relevant colleagues
• Maintain high standards of case management, safeguarding, evidence and participant experience
• Work with Administration and Quality colleagues to address recording and evidence issues

• Work alongside Operations Managers, Team Leads, Mentors, Employment Pathways and wider colleagues to build quality into everyday delivery
• Develop proportionate quality-assurance approaches using case reviews, observations, data, feedback and conversations
• Identify quality issues early and work with operational colleagues to improve them
• Strengthen consistent Relational Mentoring practice through reflective practice and shared learning
• Understand participant experience and ensure participant feedback results in action
• Connect performance data, participant experience, frontline intelligence, employer feedback and locality insight
• Analyse patterns across engagement, matching, job starts, sustainment, progression, employer experience and quality
• Drive continuous improvement by testing changes, understanding impact and embedding effective approaches
• Support innovation involving technology, different approaches and partnership working
• Work with Administration, Finance and operational colleagues on case records, performance evidence, processes, audit and assurance
• Create and share enterprise learning across the Wise Group
• Use evidence of impact to strengthen relationships, influence service design and contribute to future opportunity

Quality Improvement and Innovation Executive

• Develop and maintain strategic partnerships with DWP and Jobcentres, local authorities, community and voluntary organisations, education and skills providers, housing, health and other local systems
• Represent the Wise Group and help partners understand Jobs Guarantee and the wider organisation’s impact
• Build and maintain knowledge of Glasgow City, Renfrewshire, East Renfrewshire, Inverclyde and Argyll & Bute
• Map organisations, networks, decision-makers, local priorities, gaps, relationships and emerging opportunities
• Connect existing Wise Group relationship holders and avoid duplicate approaches
• Strengthen participant pathways by connecting young people with organisations offering meaningful support and opportunities
• Encourage joined-up working and warm connections among organisations supporting participants
• Gather and share intelligence from frontline colleagues, participants, partners and local systems
• Identify recurring themes, service gaps and wider opportunities
• Turn local intelligence and relationships into collaboration, stronger pathways, influence or future opportunities
• Work collaboratively with Employment Pathways, Quality Improvement & Innovation and the Operations Manager
• Maintain accurate information about partnership activity, commitments and opportunities