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Mentor – Finance, Benefit & Debt
The Wise Group. Build trusted, purposeful relationships with people in prison and on probation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building and communication skills while providing practical support in finance, benefits, and community services. Capable of managing caseloads effectively and collaborating with justice partners to facilitate successful reintegration.
Highest-signal resume keywords
Relationship-BuildingCommunication SkillsFinancial Wellbeing SupportMentoring ExperienceJudgement in Justice Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Caseload ManagementFinancial SupportAdvocacyRecord KeepingCommunity Support
Soft Skills
MaturityIndependenceCalmness Under PressureTrust BuildingOwnership
Certifications & Qualifications
Enhanced Level 1 Prison VettingFull UK Driving Licence
Industry Keywords
Justice EnvironmentCustodial ExperienceCommunity ReintegrationProfessional BoundariesPartnership Working
About the role
Key responsibilities & impact- Build trusted, purposeful relationships with people in prison and on probation
- Provide practical support around finance, benefits, budgeting and debt
- Advocate for customers and help them navigate relevant services and organisations
- Manage caseloads effectively and maintain accurate, timely and meaningful records
- Work collaboratively with prison, probation and wider justice partners
- Build confidence in the Wise Group through reliable, professional and consistent partnership working
- Identify risks or issues early and use sound judgement about when to act, challenge or escalate
- Follow through on commitments and take ownership of work quality
- Share frontline insight to improve services, partnerships and understanding of customers’ challenges
- Collaborate with colleagues across the Wise Group to support successful reintegration
- Work principally across prisons and communities in the North West of England, with some home working
- Travel regularly across the North West of England
Requirements
What you’ll need- Experience of mentoring, justice, financial wellbeing, housing, employability, community support or another relationship-based service would be valuable
- Previous experience in a custodial environment would be advantageous but is not essential
- Strong relationship-building and communication skills
- Maturity and judgement to work effectively within justice environments
- Ability to build trust while maintaining professional boundaries
- Ability to work independently while staying connected to colleagues
- Ability to remain calm when circumstances are challenging
- Ability to take responsibility for seeing things through
- Comfortable building relationships with professional partners and representing the Wise Group externally
- Required to pass Enhanced Level 1 prison vetting
- Full UK driving licence and access to a vehicle are essential
- Home broadband is required to support home working
Benefits
Comp & perks- Excellent benefits
- Flexible working
- Some home working
- Home broadband required to support home working