Mentor – Finance, Benefit & Debt

The Wise Group

. Build trusted, purposeful relationships with people in prison and on probation .

Posted 10/30/2026contractUnited KingdomMid-LevelSenior💰 £25,664 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship-building and communication skills while providing practical support in justice environments. Capable of managing caseloads, advocating for customers, and collaborating effectively with various partners to enhance service delivery.

Highest-signal resume keywords

Relationship-Building SkillsStrong Communication SkillsJudgement In Justice EnvironmentsExperience In Financial WellbeingFull UK Driving Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementAdvocacyFinancial Wellbeing SupportMentoringCommunity Support

Soft Skills

MaturitySolutions-FocusedIndependenceCalm Under Pressure

Tools & Technologies

Home Broadband Connection

Industry Keywords

Justice EnvironmentsCustodial-Setting ExperienceEnhanced Level 1 Prison Vetting

About the role

Key responsibilities & impact

Build trusted, purposeful relationships with people in prison and on probation
Provide practical support with benefits, budgeting, debt and financial wellbeing
Advocate for customers and help them navigate relevant services and organisations
Work collaboratively with prison, probation and wider justice partners
Build confidence in the Wise Group through reliable, professional and consistent partnership working
Manage caseloads and maintain accurate, timely customer records
Identify challenges early, use sound judgement and escalate issues appropriately
Take ownership of commitments and follow matters through to resolution
Share frontline insight to improve services, partnerships and understanding of customer needs
Collaborate with Wise Group colleagues to connect people with wider support

Requirements

What you’ll need

Strong communication and relationship-building skills
Maturity and judgement to work effectively in justice environments
Ability to build trust while maintaining professional boundaries
Ability to work independently while staying connected to colleagues
Ability to remain calm and solutions-focused in challenging circumstances
Experience of mentoring, justice, financial wellbeing, housing, employability, community support or another relationship-based service would be valuable
Previous custodial-setting experience is advantageous but not essential
Full UK driving licence
Access to a vehicle for regular travel across the North West
Home broadband connection to support flexible working
Ability to meet Enhanced Level 1 prison vetting requirements

Benefits

Comp & perks

Excellent benefits
Flexible working
Home working
35 hours per week
Professional development and colleague support implied through the employer’s benefits and support approach