Operations Manager

The Wise Group

. Lead people, performance, partnerships and participant outcomes for the Jobs Guarantee programme .

Posted 9/22/2026contractGlasgow • United KingdomMid-LevelSenior💰 £37,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to drive performance and participant outcomes in employment programs. Utilizes operational data and financial acumen to inform decision-making and ensure compliance while fostering relationships with stakeholders.

Highest-signal resume keywords

People LeadershipBudget ManagementPerformance ManagementStakeholder EngagementData-Driven Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementPerformance ManagementData AnalysisOperational JudgementContractual Compliance

Soft Skills

CoachingCommunicationInfluencingResilienceRelationship Building

Industry Keywords

Employment ServicesEmployabilityParticipant SupportJob MatchingContinuous Improvement

About the role

Key responsibilities & impact

Lead people, performance, partnerships and participant outcomes for the Jobs Guarantee programme
Lead, coach and develop Team Leads and colleagues
Establish accountability for performance, quality and colleague experience
Oversee the participant journey from first engagement through job matching, funded employment, sustainment and progression
Monitor referrals, engagement, caseloads, job readiness, employment opportunities, matches, job starts, sustainment and progression
Ensure personalised participant support and early intervention when engagement or employment is at risk
Build relationships with DWP, Jobcentres, employers, delivery partners and wider stakeholders
Maintain a pipeline of suitable employment opportunities with Employment Pathways colleagues
Integrate Jobs Guarantee into the wider Wise Group presence across local communities
Develop understanding of Glasgow City, Renfrewshire, East Renfrewshire, Inverclyde and Argyll & Bute
Use operational and participant data to inform decisions and demonstrate impact
Lead budget management, forecasting and resource planning
Maintain oversight of safeguarding, governance, contractual compliance, quality, data and risk
Drive continuous improvement using participant, colleague, employer and partner feedback

Requirements

What you’ll need

Strong people leadership, coaching and performance-management skills
Experience of leading through others and creating clear accountability
Strong operational judgement and confidence taking ownership of complex, high-intensity delivery
Experience of employment, employability, youth or another person-centred service would be valuable
Ability to build credible relationships with commissioners, DWP, Jobcentres, employers and partners
Strong financial and commercial awareness, including budget management and forecasting
Confidence using data to identify issues, anticipate pressure and make decisions
Ability to balance demanding performance expectations with high-quality relational delivery
Strong communication and influencing skills
Ability to work alongside other operational leaders without creating competing ownership
Strong understanding of place and curiosity about individual communities
Ability to share relationships, intelligence and opportunity across programmes
Ability to connect frontline insight, data and evidence to wider organisational decisions
Resilience, sound judgement and commitment to continuous improvement

Benefits

Comp & perks

Excellent benefits
Flexible working
Home-based working arrangement
Regular travel across Jobs Guarantee delivery areas
35 hours per week
Colleague coaching, development and support
Trust and flexibility in working