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Quality Improvement and Innovation Executive
The Wise Group. Work alongside Operations Managers, Team Leads, Mentors, Employment Pathways and wider colleagues to build quality into everyday delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality improvement and service enhancement through data analysis, participant feedback, and collaborative practices. Capable of driving continuous improvement initiatives and fostering a culture of reflective learning and innovation.
Highest-signal resume keywords
Quality ImprovementData AnalysisPerson-Centred DeliveryStrong Communication SkillsContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceData AnalysisPerformance EvidenceEvidence-Based ImprovementAudit Requirements
Soft Skills
Problem-Solving SkillsFacilitation SkillsInfluencing SkillsCollaborative ApproachCuriosity
Industry Keywords
Service ImprovementReflective PracticeParticipant ExperienceOperational TeamsEnterprise Learning
About the role
Key responsibilities & impact- Work alongside Operations Managers, Team Leads, Mentors, Employment Pathways and wider colleagues to build quality into everyday delivery
- Develop proportionate quality-assurance approaches using case reviews, observations, data, feedback and conversations
- Identify quality issues early and work with operational colleagues to improve them
- Strengthen consistent Relational Mentoring practice through reflective practice and shared learning
- Understand participant experience and ensure participant feedback results in action
- Connect performance data, participant experience, frontline intelligence, employer feedback and locality insight
- Analyse patterns across engagement, matching, job starts, sustainment, progression, employer experience and quality
- Drive continuous improvement by testing changes, understanding impact and embedding effective approaches
- Support innovation involving technology, different approaches and partnership working
- Work with Administration, Finance and operational colleagues on case records, performance evidence, processes, audit and assurance
- Create and share enterprise learning across the Wise Group
- Use evidence of impact to strengthen relationships, influence service design and contribute to future opportunity
Requirements
What you’ll need- Experience within quality improvement, service improvement, continuous improvement or a related discipline
- Strong understanding of person-centred delivery
- Confidence working alongside operational teams
- Strong analytical skills
- Ability to combine quantitative data with lived experience and frontline insight
- Curiosity and strong problem-solving skills
- Confidence asking difficult but constructive questions
- Strong communication, facilitation and influencing skills
- Ability to turn learning into practical action
- Understanding of evidence, assurance and audit requirements
- Ability to turn learning into evidence and evidence into improvement
- Interest in innovation and finding better ways to work
- Mindset that considers wider enterprise learning
- Collaborative and pragmatic approach
Benefits
Comp & perks- Excellent benefits
- Flexible working
- Home-based working arrangement
- Regular travel across Jobs Guarantee delivery areas
- Opportunity to contribute to professional learning, innovation and organisational capability