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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to develop team performance while maintaining high standards of case management and participant experience. Utilizes data-driven decision-making and effective communication to build relationships and connect participants with employment opportunities.
Highest-signal resume keywords
Leadership ExperienceCoaching SkillsPerformance ManagementData AnalysisRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementData MonitoringPerformance ConversationsJob MatchingSafeguarding
Soft Skills
Strong OrganisationPrioritisationCalm JudgementResilienceCuriosity
Industry Keywords
Employment ServicesEmployabilityMentoringYouth WorkPerson-Centred Service
About the role
Key responsibilities & impact- Lead, coach and support colleagues to perform at their best
- Set clear expectations and create a trusted, supported and accountable team environment
- Use supervision, coaching, case reviews and performance conversations to develop colleagues
- Maintain visibility of every stage of participant journeys, from referral through employment and progression
- Ensure referrals are picked up quickly and participants receive appropriate support
- Use data and case information to monitor caseloads, engagement, job matching, employment starts, sustainment and progression
- Act early when performance drifts and turn performance information into practical action
- Model relational mentoring and support reflective practice
- Connect participant needs with employment opportunities through collaboration with Employment Pathways colleagues
- Build constructive employer relationships where participants need additional support to sustain employment
- Share local intelligence about barriers, opportunities and community needs with relevant colleagues
- Maintain high standards of case management, safeguarding, evidence and participant experience
- Work with Administration and Quality colleagues to address recording and evidence issues
Requirements
What you’ll need- Experience of leading, supervising or coaching people
- Strong people-development and performance-management skills
- Experience within employment, employability, mentoring, youth work or another person-centred service
- Ability to manage performance while retaining a strong focus on quality and relationships
- Confidence using data and case information to make decisions
- Strong organisation and prioritisation
- Ability to handle complex situations calmly and make sound judgements
- Strong communication and relationship-building skills
- Curiosity about the communities in which your team works
- Ability to recognise useful frontline intelligence and ensure it reaches the right people
- Collaborative approach that puts the Wise Group ahead of individual programme boundaries
- Resilience and a genuine belief in people's potential
Benefits
Comp & perks- Excellent benefits
- Flexible working
- Home-based working with regular travel across Jobs Guarantee delivery areas