Customer Success Representative

TheCoTeam

. Deliver timely, effective, and technically accurate assistance via tickets, email, and phone .

Posted 10/20/2026full-timeReno • Nevada • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a strong focus on technical support, including troubleshooting DNS, email, and network issues. Proficient in using Help Desk software like Zendesk and AI tools such as Claude and ChatGPT to enhance customer interactions and support documentation.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingHelp Desk Software (Zendesk)AI Software Experience (Claude, ChatGPT)Networking Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting DNSEmail ConfigurationSSL Certificate ManagementDevice ConfigurationDynamic DNSRouter SetupPort ForwardingTechnical DocumentationCustomer Account SetupTechnical Concept Explanation

Soft Skills

Professional De-escalationClear Communication

Tools & Technologies

ZendeskClaudeChatGPTHubSpot

Industry Keywords

Customer SuccessTechnical SupportHybrid WorkAI-generated AnswersSupport Articles

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Deliver timely, effective, and technically accurate assistance via tickets, email, and phone
Assist customers with account setup, Dynamic DNS, and product configuration
Troubleshoot DNS, email, SSL, and network/device-related issues
Identify customer pain points and share feedback with Product and Engineering
Maintain support articles and internal documentation
Help review and improve AI-generated answers in Zendesk
Test and evaluate technologies
Report to the Customer Success Manager

Requirements

What you’ll need

3-5 years of customer service (including phone/email support)
Comfort working with technical concepts like networking, DNS, or device configuration (router setup, port forwarding, DNS record types and SSL certificates)
Able to clearly explain technical topics to non-technical users
Ability to professionally de-escalate customer situations
Help Desk software experience (Zendesk)
AI software experience (Claude, ChatGPT)
CRM software experience (HubSpot)
English required; highly proficient written and verbal English
Ability to work full-time, 40 hours per week, four 10-hour days, including weekends
Ability to work hybrid, 2-3 days in-office in Reno, Nevada

Benefits

Comp & perks

Annual bonus (8%) tied to company, department, and individual performance
401k w/ match
Health, Dental, Vision - 100% covered!
20 days PTO + 1 week paid holiday closure
9 Paid Holidays
Professional development reimbursement