IT Support Engineer – IT Operations, Software & Automation

TheHiveCareers

. Administer and maintain cloud environments, business applications, user devices, and related IT services .

Posted 10/15/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Administer and maintain cloud environments, business applications, user devices, and related IT services
Provide technical support for hardware, software, connectivity, email, and application issues
Manage user accounts, permissions, software installations, and system configurations
Support employee onboarding and offboarding, including access provisioning and secure deactivation
Monitor system performance, availability, backups, and recovery readiness
Investigate recurring technical problems and implement preventive measures
Coordinate with service providers and recommend reliability and cost-efficiency improvements
Maintain access controls, IT security policies, compliance reporting, and periodic access reviews
Support backup, recovery, and business continuity procedures
Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools
Automate repetitive tasks, reporting processes, and data workflows
Integrate business applications through APIs and approved methods
Maintain spreadsheet formulas, scripts, operational-system connections, documented source code, version control, testing, and deployment practices
Maintain, clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data
Troubleshoot data errors and assist business teams with systems and workflow improvements
Maintain and update company websites, portals, domains, hosting, email, and related digital services
Test website features, forms, integrations, and user journeys; resolve technical errors and support performance improvements
Configure and maintain company devices and communication applications
Maintain support logs, task plans, technical records, progress reports, system documentation, user guides, and troubleshooting procedures
Coordinate technical assignments with internal teams and external providers
Escalate delivery risks, dependencies, and resource requirements
Provide knowledge transfer and handover to support ongoing maintenance and business continuity
Resolve support requests within agreed service levels and deliver tested technical solutions within agreed timelines

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related discipline
Proven experience in IT support and systems administration
Practical experience with operating systems, cloud environments, remote desktops, and networking fundamentals
Experience supporting business productivity applications and managing user access
Hands-on software development or scripting experience
Ability to develop and troubleshoot API integrations and automated workflows
Experience with spreadsheets, formulas, and operational data processing
Understanding of software testing, version control, and deployment practices
Strong problem-solving, documentation, communication, and organizational skills
Ability to work independently, prioritize tasks, and support technical and non-technical users
Experience with cloud infrastructure and remote working environments
Familiarity with web technologies, website administration, and database systems
Experience with scripting languages and spreadsheet automation
Knowledge of cybersecurity, incident management, and backup and recovery practices
Familiarity with project tracking tools and software release processes
Must be available during core business hours
Must perform company work within the approved remote working environment and follow applicable security, activity monitoring, and time-tracking policies

Benefits

Comp & perks

Remote working arrangement
Monday to Friday, 8:00 AM–5:00 PM Jamaica time
Occasional support outside normal hours subject to prior approval and coordination