TheHiveCareers

Support Engineer

• Administer and maintain cloud environments, business applications, user devices, and related IT services
• Provide technical support for hardware, software, connectivity, email, and application issues
• Manage user accounts, permissions, software installations, and system configurations
• Support employee onboarding and offboarding, including access provisioning and secure deactivation
• Monitor system performance, availability, backups, and recovery readiness
• Investigate recurring technical problems and implement preventive measures
• Coordinate with service providers and recommend reliability and cost-efficiency improvements
• Maintain access controls, IT security policies, compliance reporting, and periodic access reviews
• Support backup, recovery, and business continuity procedures
• Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools
• Automate repetitive tasks, reporting processes, and data workflows
• Integrate business applications through APIs and approved methods
• Maintain spreadsheet formulas, scripts, operational-system connections, documented source code, version control, testing, and deployment practices
• Maintain, clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data
• Troubleshoot data errors and assist business teams with systems and workflow improvements
• Maintain and update company websites, portals, domains, hosting, email, and related digital services
• Test website features, forms, integrations, and user journeys; resolve technical errors and support performance improvements
• Configure and maintain company devices and communication applications
• Maintain support logs, task plans, technical records, progress reports, system documentation, user guides, and troubleshooting procedures
• Coordinate technical assignments with internal teams and external providers
• Escalate delivery risks, dependencies, and resource requirements
• Provide knowledge transfer and handover to support ongoing maintenance and business continuity
• Resolve support requests within agreed service levels and deliver tested technical solutions within agreed timelines

Explore IT Support Engineer – IT Operations, Software & Automation at TheHiveCareers. Review requirements and application details.