Patient Support Associate

Theranica

. Deliver high-quality, patient-centered support as part of the Nerivio Cares Customer Support team .

Posted 11/9/2026full-timeRemote • New Jersey • United StatesJuniorMid-Level💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-centered support, utilizing strong communication and problem-solving skills to enhance the patient experience. Proficient in managing customer interactions and adhering to compliance guidelines within a healthcare environment.

Highest-signal resume keywords

Customer-Facing Service ExperienceMedical Terminology KnowledgeProficient in Microsoft OfficeExperience with ZendeskAbility to Follow HIPAA Guidelines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportProblem-SolvingTime ManagementMedical TerminologyPharmacy Claims ProcessTechnical Support for AppsPatient ConfidentialityStandard Operating ProceduresDocumentation ManagementShipping Label Creation

Soft Skills

Strong OrganizationMultitaskingExcellent Writing SkillsProfessional CommunicationStress Management

Tools & Technologies

IntercomZendeskJIRAQuickBaseMicrosoft ExcelMicrosoft WordMicrosoft OutlookSharePoint

Industry Keywords

HealthcarePatient SupportPharmaceuticalCompliance GuidelinesDevice Recycling Program

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver high-quality, patient-centered support as part of the Nerivio Cares Customer Support team
Serve as a primary contact for patients and prescribers via phone, email, and chat
Answer questions, troubleshoot issues, and guide patients through Nerivio products and processes
Problem-solve patient concerns and ensure a smooth, positive support experience
Coordinate and assist with day-to-day Nerivio Cares Customer Support activities
Respond to incoming call center requests via phone, email, and chat
Use Standard Responses and escalate requests to the appropriate contact or department when necessary
Record patient interactions in the Customer Feedback database
Create shipping labels and manage tracking and documentation for US-based patient shipments under the Device Recycling Program and Special Request equipment
Report to the department manager and work cross-functionally with departments impacting the patient journey

Requirements

What you’ll need

2+ years of customer-facing service or support
Must be based in Central, Mountain or Pacific Time Zone and/or willing to work PST hours
Working knowledge of medical terminology and familiarity of pharmacy/medical insurance and claims process
Proficient skills in Microsoft Office (Excel, Word, Outlook, SharePoint) and cloud-based software solutions (Intercom, Zendesk, JIRA, QuickBase)
Strong organization, multitasking, time management, and problem-solving skills
Excellent writing skills and rapid email responses
Ability to adhere to Standard Operating Procedures (SOPs) and compliance guidelines
Ability to work independently and as part of a team
Professional communication skills across phone, chat, email, social media, conference calls, and face-to-face interaction
Ability to handle stressful patient/customer situations appropriately
Ability to ensure patient confidentiality and follow HIPAA guidelines
Must have a quiet, distraction-free work environment
Bachelor's degree in a healthcare-related discipline or equivalent work experience (preferred)
2+ years' experience in a pharmaceutical or healthcare organization (preferred)
Patient support experience is a plus
Technical background/experience with apps and devices is an advantage

Benefits

Comp & perks

Fully remote work experience
Comprehensive medical, dental, and vision package, with other optional benefits
401K eligible
Flexible PTO and Company Holidays