Theranica

Associate

• Deliver high-quality, patient-centered support as part of the Nerivio Cares Customer Support team
• Serve as a primary contact for patients and prescribers via phone, email, and chat
• Answer questions, troubleshoot issues, and guide patients through Nerivio products and processes
• Problem-solve patient concerns and ensure a smooth, positive support experience
• Coordinate and assist with day-to-day Nerivio Cares Customer Support activities
• Respond to incoming call center requests via phone, email, and chat
• Use Standard Responses and escalate requests to the appropriate contact or department when necessary
• Record patient interactions in the Customer Feedback database
• Create shipping labels and manage tracking and documentation for US-based patient shipments under the Device Recycling Program and Special Request equipment
• Report to the department manager and work cross-functionally with departments impacting the patient journey

Explore Patient Support Associate at Theranica. Review requirements and application details.

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Patient Support Associate