Platform Engineer – ServiceNow

Thermal Scientific Works

. Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and service catalog .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow administration and development, including managing platform upgrades, integrations, and custom applications. Proficient in translating business requirements into technical solutions while ensuring data integrity and governance across systems.

Highest-signal resume keywords

ServiceNow AdministrationJavaScript/GlideScript DevelopmentIntegrationHub and REST/SOAP APIsNetSuite and Arena PLM ExperienceServiceNow Certified System Administrator (CSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow AdministrationJavaScript/GlideScriptIntegrationHubREST APIsSOAP APIsSQLFlow DesignerScoped ApplicationsUpdate SetsATF

Soft Skills

Strong Communication SkillsCollaboration with Non-Technical Stakeholders

Tools & Technologies

ServiceNowNetSuiteArena PLMMID Server

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)

Industry Keywords

CMDBConfiguration StandardsGovernanceBusiness Systems IntegrationDigital Infrastructure

Tech Stack

Tools & technologies

ERPITSMJavaScriptServiceNowSOAPSQL

About the role

Key responsibilities & impact

Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and service catalog
Manage ServiceNow instance upgrades and family releases, including regression testing with ATF
Maintain CMDB and platform data integrity and enforce configuration standards and governance
Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
Extend ServiceNow modules such as ITSM, Field Service, and Customer Service
Manage development through update sets or source control, with sub-production testing and controlled production promotion
Evaluate build-vs-buy options across custom development and ServiceNow Store applications
Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
Provide secondary administration and support for NetSuite and Arena
Develop light customizations in NetSuite and Arena where needed
Connect business systems to the company data platform and maintain master data quality
Translate business requirements into configuration or code with service, operations, engineering, supply chain, and finance teams
Serve as escalation point for complex business system and integration issues
Maintain solution designs, architecture diagrams, runbooks, and user training materials
Support additional business systems and digital infrastructure initiatives as required

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience
3–5+ years of hands-on ServiceNow administration and development experience
Experience supporting or integrating ERP and PLM systems; NetSuite and Arena preferred
Experience delivering system integrations and custom applications from requirements through production support
ServiceNow development in JavaScript/GlideScript, including Flow Designer and scoped applications
Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server
Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance
Working knowledge of NetSuite and Arena PLM or comparable PLM system
SQL and reporting experience
Strong communication skills and ability to work with non-technical stakeholders
ServiceNow Certified System Administrator (CSA) preferred; Certified Application Developer (CAD) a plus

Benefits

Comp & perks

Flexibility and autonomy to execute and do your best work
Collaboration with experienced industry experts
Respectful, continuous-learning culture driven by excellence
Fast-paced, entrepreneurial environment where ideas matter
Opportunity to build solutions benefiting people and the planet