Thermal Scientific Works

Platform Engineer

• Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and service catalog
• Manage ServiceNow instance upgrades and family releases, including regression testing with ATF
• Maintain CMDB and platform data integrity and enforce configuration standards and governance
• Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
• Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
• Extend ServiceNow modules such as ITSM, Field Service, and Customer Service
• Manage development through update sets or source control, with sub-production testing and controlled production promotion
• Evaluate build-vs-buy options across custom development and ServiceNow Store applications
• Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
• Provide secondary administration and support for NetSuite and Arena
• Develop light customizations in NetSuite and Arena where needed
• Connect business systems to the company data platform and maintain master data quality
• Translate business requirements into configuration or code with service, operations, engineering, supply chain, and finance teams
• Serve as escalation point for complex business system and integration issues
• Maintain solution designs, architecture diagrams, runbooks, and user training materials
• Support additional business systems and digital infrastructure initiatives as required

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