Service Operations Coordinator

Thermal Scientific Works

. Dispatch and coordinate service requests to technicians based on priority, skillset, location, and availability .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination and dispatching, with a strong focus on utilizing ServiceNow and other service management tools to enhance operational efficiency and improve service delivery processes. Proven ability to manage service requests, prioritize tasks, and maintain accurate documentation while fostering collaboration among technicians and support teams.

Highest-signal resume keywords

ServiceNow ExperienceDispatch CoordinationTicketing Systems ProficiencyTechnical Support BackgroundOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service CoordinationWork Order ManagementIncident ManagementService Delivery ProcessesPerformance ReportingTechnical SupportMultitaskingSchedulingDocumentationProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationIndependencePrioritization

Tools & Technologies

ServiceNowTicketing SystemsService Management ToolsWork Order Management Systems

Industry Keywords

Field ServiceTechnical SupportData Center OperationsFacilities MaintenanceIT SupportAir-Cooled ChillerAir HandlersClosed Looped Systems

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Dispatch and coordinate service requests to technicians based on priority, skillset, location, and availability
Monitor work queues and service ticket assignments for timely response and resolution
Schedule, reschedule, and prioritize service activities to meet customer expectations and SLAs
Track technician progress and address scheduling conflicts or delays
Create, update, monitor, and close service tickets in ServiceNow and other service management tools
Ensure ticket information is accurate, complete, and properly documented
Monitor ticket aging, escalations, and backlog management
Support process improvement initiatives within ServiceNow
Serve as primary contact for technicians requiring scheduling and dispatching
Build relationships with field technicians and support teams
Help technicians navigate service processes, procedures, and system requirements
Collaborate with technicians to complete work efficiently and document it accurately
Coordinate with technicians across Europe as needed, including managing work orders and incoming ServiceNow requests
Generate and maintain service reports and operational metrics
Assist with workload balancing and resource planning
Identify workflow and service delivery process improvements
Support the Service Delivery Manager and ServiceNow program as the coordination point between customers, technicians, and service management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum 2 years of experience in dispatching, service coordination, technical support, help desk operations, field service, or a related role
Strong computer skills and ability to quickly learn new software platforms
Experience with ticketing systems, work order management systems, or service management tools
Excellent organizational and multitasking abilities
Strong verbal and written communication skills
Ability to prioritize competing tasks in a fast-paced environment
Proven ability to work independently and as part of a team
Experience with ServiceNow or similar IT Service Management (ITSM) platforms preferred
Experience with Air-Cooled Chiller, Air Handlers, and closed looped systems preferred
Background supporting technical field service teams, data center operations, facilities maintenance, IT support, or related technical environments
Understanding of service delivery processes, incident management, and work order management
Experience monitoring service metrics and performance reporting

Benefits

Comp & perks

Flexibility and autonomy to execute and do your best work
Collaboration with experienced industry experts
Respectful, continuous-learning culture driven by excellence
Fast-paced, entrepreneurial environment
Opportunity to make an impact benefiting people and the planet
Up to 10% travel required