Applications Administrator – Clarity

Thermo Fisher Scientific

. Provide L2 support for routine Clarity incidents and service requests .

Posted 10/11/2026full-timeRemote • India, PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge in Clarity PPM administration and enterprise application support, with strong analytical and troubleshooting skills. Capable of executing operational procedures, maintaining documentation, and supporting incident management processes effectively.

Highest-signal resume keywords

Clarity PPM AdministrationSQL SkillsIncident ManagementApplication ConfigurationGEL Scripting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enterprise Application SupportRelational DatabasesTroubleshootingData ValidationTest Case ExecutionOperational ReportingChange Control ProceduresBatch Job MonitoringAccess AdministrationDocumentation

Soft Skills

Attention to DetailEffective CommunicationAnalytical ThinkingTeam CollaborationWillingness to Learn

Tools & Technologies

ClarityGELNSQLXOGREST APIsXMLWeb Services

Industry Keywords

SOX ControlsAccess GovernanceAudit EvidenceOperational ProceduresService Requests

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide L2 support for routine Clarity incidents and service requests
Own assigned tickets through resolution or appropriate escalation
Maintain ticket updates, resolution notes, and supporting documentation
Perform routine Clarity administration and operational support
Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes
Identify failed jobs, interfaces, or scheduled processes and follow recovery or escalation procedures
Perform data-integrity checks and operational data validation
Support user access, permissions, application administration, and license-utilization reviews
Assist with application configuration and testing of incidents, fixes, enhancements, upgrades, patches, and releases
Create and execute test cases, support UAT, production-readiness checks, deployments, and post-deployment validation
Maintain runbooks, knowledge articles, KEDB entries, standard operating procedures, and support documentation
Participate in knowledge-transfer activities and share operational knowledge
Support incident, request, problem, change, and release-management processes
Assist with KPI, SLA, backlog, operational reporting, Disaster Recovery exercises, user guidance, and training materials
Coordinate with Developers, the Team Lead, infrastructure, and other support teams on escalated issues
Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures
Maintain control evidence and assist with access reviews, audit evidence collection, and control testing
Participate in 16x5 support coverage, on-call support, weekend patches, releases, deployments, and maintenance activities

Requirements

What you’ll need

Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline
Foundational knowledge of enterprise application support or application administration
Basic understanding of relational databases and SQL
Strong analytical and troubleshooting capability
Ability to follow documented operational and change-control procedures
Strong attention to detail and documentation
Ability to communicate effectively with business users and technical teams
Demonstrated ability to learn new technologies
Ability to support scheduled weekend maintenance and participate in an on-call rotation as required
Foundational to early-career hands-on experience with Clarity PPM administration or production application support
Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures
Basic SQL skills for data validation, investigation, and operational support
Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation
Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures
Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred
Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time

Benefits

Comp & perks

Fully remote work arrangement
Participation in a 16x5 support coverage model
On-call support as assigned
Structured knowledge transfer, cross-training, and progressive technical development
Opportunity to develop Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and API skills