Associate Director – Operations

Thermo Fisher Scientific

. Lead the medical information operations team .

Posted 10/2/2026full-timeBrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in managing medical information operations, ensuring compliance with regulatory standards, and developing effective project strategies. Proficient in budgeting, forecasting, and maintaining high-quality standards in healthcare or pharmaceutical environments.

Highest-signal resume keywords

Leadership SkillsBudgeting And ForecastingRegulatory ComplianceProject ManagementHealthcare Or Pharmaceutical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Information OperationsProject SOP DevelopmentQuality AssuranceData AnalysisContract ManagementStaff Performance ManagementProblem-SolvingMultitaskingClient Budget ManagementVendor Management

Soft Skills

Attention To DetailOrganizational SkillsInterpersonal SkillsDecision-Making SkillsEffective Communication

Tools & Technologies

Microsoft OfficeDatabase Management Software

Certifications & Qualifications

Pharm.DPh.D.MSMD

Industry Keywords

HealthcarePharmaceuticalRegulatory StandardsClient RelationsBusiness Development

About the role

Key responsibilities & impact

Lead the medical information operations team
Oversee development and dissemination of accurate medical and drug information
Ensure compliance with regulatory standards
Support communication with healthcare professionals and stakeholders
Execute deliverables involving scope of work, contracts, staffing, budgets, and client contact
Troubleshoot database, phone routing, vendor, and client-related issues
Coordinate and implement new project operations and monitor QA, compliance, SOP, and regulatory processes
Manage staff performance, salaries, hiring, employee relations, engagement, conflict resolution, and development
Liaise with cross-functional leaders to drive deliverables
Develop and maintain project SOPs and review corporate SOPs
Manage billable hours and project profitability
Ensure client budgetary goals and invoice accuracy and timeliness
Participate in capabilities presentations, business development, proposals, contracts, and renewals
Develop division-wide processes and strategies
Drive immediate action and proactive escalation

Requirements

What you’ll need

Previous experience in health care or pharmaceutical industry comparable to 10+ years
Proven leadership skills including 5+ years of management responsibility
Education may be substituted for some years of experience for advanced degrees such as Pharm.D, Ph.D., MS and MD
Combination of appropriate education, training and/or directly related experience may be considered equivalent
Strong knowledge of budgeting and forecasting
Excellent leadership, attention to detail, organizational, interpersonal, problem-solving, analytical, time management, and decision-making skills
Effective verbal and written communication skills
Basic computer skills including Microsoft Office and multitasking skills
Ability to coach and mentor staff
Ability to work in a team environment and/or independently
Ability to access and use computer software
Ability to perform under stress and multitask
Regular and consistent attendance
Ability to travel domestically and internationally
Ability to lift and carry objects weighing 15–20 lbs.

Benefits

Comp & perks

Meaningful work with a positive global health impact
Resources to achieve individual career goals
Collaboration and development opportunities
Global team environment
Scientific excellence-focused workplace