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Associate Manager – Clinical Operations
Thermo Fisher Scientific. Oversee daily line management responsibilities for the assigned clinical operations team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical operations management, including leadership, training, and development of clinical teams. Proficient in managing induction programs, quality assurance audits, and utilizing clinical trial management systems.
Highest-signal resume keywords
Leadership ResponsibilityClinical Operations KnowledgeTraining Program ManagementQuality Assurance SupportCTMS Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Trial ServicesInduction/Orientation ManagementTraining Gap IdentificationProcess Improvement InitiativesRisk-Based MonitoringQuality Issue IdentificationCTMS EvaluationPAVs ConductSOP KnowledgeWPD Knowledge
Soft Skills
CoachingMentoringPerformance ManagementEmployee CounselingCollaboration
Tools & Technologies
CTMSPreclarusClarity
Industry Keywords
Clinical OperationsClinical TrialsQuality AssuranceTraining Records ManagementLocal Resourcing Processes
About the role
Key responsibilities & impact- Oversee daily line management responsibilities for the assigned clinical operations team
- Serve as a leadership and professional role model for CAS, CS, CRAs, RSMs, PAs and other clinical operations personnel
- Provide direct coaching and development support to operational teams
- Manage effective resourcing, alignment, training and professional/technical development
- Collaborate with clinical operations senior management and executive staff on strategic planning and business development
- Act as escalation point for performance concerns and training needs
- Manage and conduct induction/orientation programs for new employees
- Maintain current staff CVs, training records, position profiles and experience profiles
- Support local resourcing and project/functional lead activities
- Escalate issues that may affect project deliverables
- Deliver training on WPDs, SOPs, local requirements and other clinical operations topics
- Identify training gaps and ensure requirements are met
- Participate in process improvement and development initiatives
- Facilitate the risk-based monitoring approach
- Alert management to quality issues, request QA audits and support audit responses
- Review CTMS, Preclarus and Clarity systems to evaluate metrics, KPIs and project status
- Conduct PAVs, remotely or on-site, to evaluate employee monitoring skills and project conduct
- Manage interviewing, selection, job descriptions, professional development, goals, performance, coaching, mentoring, counseling and separations
- Approve or review salary administration, hiring, corrective action, terminations, time records, expenses, leave and overtime
Requirements
What you’ll need- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years
- 1+ year of leadership responsibility
- Knowledge of clinical operations and clinical trial services
- Ability to manage induction/orientation programs
- Ability to maintain staff CVs, training records, position profiles and experience profiles
- Knowledge of local resourcing processes and project operations
- Knowledge of Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs)
- Ability to identify training gaps and fulfill training requirements
- Knowledge of process improvement/development initiatives
- Understanding of risk-based monitoring
- Ability to identify quality issues and support QA audits and audit responses
- Experience managing and reviewing CTMS, Preclarus and Clarity systems
- Ability to evaluate employee monitoring skills and project conduct through PAVs
- Ability to perform staff management, interviewing, selection, coaching, mentoring, performance management and employee counseling
- Ability to approve or review salary administration, hiring, corrective action, terminations, time records, expense reports, leave requests and overtime
Benefits
Comp & perks- Competitive salary
- Extensive benefits package focused on employee health and well-being
- Flexible working culture
- Work-life balance
- Award-winning learning and development programme
- Professional and personal development opportunities
- Collaborative working environment
- Local feel within a global organization