Customer Service Administrator, Italian Speaking

Thermo Fisher Scientific

. Handle inbound customer calls and emails from Italian-speaking customers .

Posted 11/5/2026full-timeRemote • FranceJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluent in Italian and English with strong communication skills, capable of delivering exceptional customer service while managing multiple priorities. Proficient in Microsoft Office and experienced in CRM or ERP systems, with a focus on problem-solving and relationship-building.

Highest-signal resume keywords

Fluent ItalianVery Good Written And Spoken EnglishCustomer Service ExperienceProficiency In Microsoft OfficeExperience With CRM Or ERP Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center ExperienceProblem-SolvingConflict ResolutionAttention To DetailOrganizationTime Management

Soft Skills

Interpersonal SkillsPhone EtiquetteCustomer-Focused Mindset

Tools & Technologies

Microsoft OfficeCRM SystemsERP Systems

Industry Keywords

Inbound CallsService ExcellenceRemote Work ExperienceStakeholder Relationships

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle inbound customer calls and emails from Italian-speaking customers
Respond to and resolve requests regarding pricing, product availability, returns and delivery
Work with colleagues across several countries and departments to ensure seamless service delivery
Maintain high standards of customer satisfaction
Build strong relationships with internal and external stakeholders
Complete a two-week onboarding and training period on site in Saint-Égrève

Requirements

What you’ll need

Fluent Italian, written and spoken (mandatory)
Very good written and spoken English (mandatory)
French at B2 level
At least 1 year of experience in customer service, a call center or a similar role handling inbound calls
Good phone etiquette and strong interpersonal skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with CRM or ERP systems
Ability to work independently and remotely while collaborating closely with the team
Previous experience working remotely is a plus
Strong problem-solving and conflict resolution skills
Ability to stay composed in challenging situations
Excellent attention to detail, organization and time management
Ability to manage multiple and changing priorities
Customer-focused mindset and commitment to service excellence
Ability to work at a desk using a computer and phone for extended periods

Benefits

Comp & perks

Fully remote work from anywhere in France
Two-week onboarding and training period
Office space available in Saint-Égrève for those who wish to use it