Digital Support Engineer

Thermo Fisher Scientific

. Provide IT and infrastructure support for digital solutions and services in Thermo Fisher Scientific’s Materials and Structural Analysis Division .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT application management, network technologies, and virtualization, with a strong focus on customer support and collaboration. Proficient in deploying and troubleshooting digital solutions while ensuring seamless integration with customer infrastructure.

Highest-signal resume keywords

IT Application ManagementNetwork TechnologiesVirtualization TechnologiesMonitoring ToolsCustomer-Facing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data StorageRemote Software InstallationsTroubleshootingAutomationScripting

Soft Skills

Problem-Solving SkillsAnalytical ApproachTeamwork

Tools & Technologies

VMwareKVMLinuxKubernetesAnsibleDocker

Industry Keywords

Infrastructure SupportDigital SolutionsHealth MonitoringService-Level AgreementsRemote Support

Tech Stack

Tools & technologies

AnsibleDockerFirewallsKubernetesLinuxSwitchingVMware

About the role

Key responsibilities & impact

Provide IT and infrastructure support for digital solutions and services in Thermo Fisher Scientific’s Materials and Structural Analysis Division
Work with Sales, support, implementation, and customer teams to ensure smooth introduction, delivery, and support of digital solutions
Provide customers and internal teams with information needed to deploy IT solutions and integrate them with customer infrastructure
Enable remote support capabilities
Consult with local support teams during pre-installation to design infrastructure integrations and answer IT questions
Set up systems for remote diagnostics and health monitoring
Collaborate with development and operations teams on manuals, training, and customer-facing materials
Perform automated deployments using configuration management technology
Support installations within agreed service-level agreements and processes
Troubleshoot and analyze system, software, and infrastructure problems affecting reliability and performance
Support factory and development teams with first deployments, installations, and upgrades of newly introduced systems and modules

Requirements

What you’ll need

Bachelor or Master degree in ICT, Computer Science, or a technical/software field typically required
Proficient in English, verbally and in writing
Experience in IT application management
Experience with data storage and remote software installations, support, and troubleshooting
Fundamental understanding and hands-on experience with network technologies, including firewalls, content filters, routing/switching, and VLANs
Experience with virtualization technologies such as VMware/KVM infrastructure
Knowledge or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible, and Docker
Customer-facing skills and ability to work effectively as a teammate
Strong problem-solving skills and analytical approach
Motivation to work in a constantly evolving and highly technical environment
Willingness to travel up to 25% of the time, mainly regionally

Benefits

Comp & perks

Fully remote work arrangement
Standard Monday–Friday work schedule
Opportunity to work on meaningful solutions supporting healthier, cleaner, and safer outcomes
Career development opportunities
Exposure to global teams and technical projects