Director, Digital Product Management – Commercial AI & Intelligence

Thermo Fisher Scientific

. Establish the North Star for the commercial digital experience .

Posted 11/10/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, particularly in integrating AI and customer intelligence into commercial strategies. Proven ability to lead cross-functional teams and influence decisions across complex enterprise environments.

Highest-signal resume keywords

Digital Product ManagementSalesforce ExperienceAI IntegrationCross-Functional LeadershipCommercial Technology Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyEnterprise Data And AnalyticsCustomer Experience TechnologyBusiness Case DevelopmentRoadmap DevelopmentGenerative AINext-Best-Action ProductsCommercial Insights PlatformsTechnology-Enabled TransformationAccount Intelligence

Soft Skills

CommunicationExecutive PresenceInfluencing DecisionsCoachingBuilding Alignment

Tools & Technologies

SalesforceAdobe Marketing TechnologyCollaboration ToolsData Analytics PlatformsEnterprise Architecture

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Commercial Digital ExperienceCustomer IntelligenceAI OpportunitiesData IntegrationGlobal Digital Transformation

About the role

Key responsibilities & impact

Establish the North Star for the commercial digital experience
Own the integrated roadmap across Commercial AI, Sales and Marketing technology, Salesforce-enabled experiences, the Commercial Insights Platform, and supporting data capabilities
Guide the connection of AI, customer intelligence, analytics, collaboration tools, and commercial workflows
Shape capabilities for customer-interaction preparation, account and opportunity understanding, relevant insights, next-best-action recommendations, and routine-work automation
Lead product strategy for the Commercial Insights Platform as an enterprise source of actionable customer, account, opportunity, market, and commercial intelligence
Define how internal and external data, digital activity, customer content, competitive intelligence, and analytical insights work together and appear in Salesforce and other commercial tools
Identify AI and technology opportunities, set priorities and dependencies, build investment recommendations, and establish success measures
Collaborate with Sales, Marketing, Commercial, IT, Data & Analytics, Data Science, Enterprise Architecture, and business leaders
Influence decisions about data, architecture, platforms, and integration
Lead strategic relationships with technology providers and consulting partners, including OpenAI and Salesforce
Assess emerging capabilities and determine where to build, buy, partner, or integrate
Build and develop a product management organization; set ownership and decision-making practices and coach product leaders
Establish measures for product adoption, productivity, customer impact, commercial effectiveness, revenue enablement, and cost savings
Use business results, user feedback, and performance data to refine capabilities and guide future investment

Requirements

What you’ll need

Bachelor’s degree in business, Marketing, Information Systems, Computer Science, Data & Analytics, Engineering, or a related field
10+ years of relevant experience in digital product management, commercial technology, enterprise data and analytics, AI, enterprise platforms, customer experience technology, or technology-enabled transformation
Experience owning product strategy and multi-year roadmaps for complex enterprise capabilities
Track record of leading cross-functional initiatives involving business, product, technology, data, architecture, analytics, and engineering teams
Experience with enterprise Sales and CRM technologies
Ability to translate business strategy into product capabilities, architecture needs, investment priorities, and measurable outcomes
Strong business-case development and prioritization skills
Communication and executive presence to make complex AI, technology, data, and architecture topics clear and actionable
Ability to build alignment and influence decisions across a large, global, matrixed organization
Experience leading, coaching, and developing product managers or other professional teams
Master’s degree preferred
Salesforce experience strongly preferred
Marketing technology experience, especially Adobe, preferred
Experience with generative AI, agentic capabilities, customer or account intelligence, next-best-action products, commercial insights platforms, or global digital transformation especially valuable