Engineer II, Field Service

Thermo Fisher Scientific

. Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation at customer sites .

Posted 10/2/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and maintaining sophisticated analytical and scientific instrumentation, with a strong focus on customer service, technical training, and compliance with safety and quality standards.

Highest-signal resume keywords

Advanced Degree In Electronics, Engineering, Physics, ChemistryElectrical, Electronic, And Mechanical Troubleshooting SkillsExperience With Analytical, Life Sciences, Sequencing InstrumentationProficiency With Microsoft Office ApplicationsAbility To Travel Approximately 50–75%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Systems And ComponentsPreventive MaintenanceSystem UpgradesCalibrationsTechnical Documentation InterpretationService Activity DocumentationAnalytical Problem-SolvingEquipment InstallationHigh-Voltage Equipment ExperienceUltra-High-Vacuum Systems Experience

Soft Skills

Excellent Customer Service SkillsStrong Written And Verbal Communication SkillsOrganizational SkillsTime-Management SkillsAbility To Explain Technical Concepts

Tools & Technologies

Service Management SoftwareDiagnostic ToolsTest EquipmentTechnical SchematicsService Records Management

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Scientific InstrumentationClinical SequencingNGS TechnologiesLife SciencesLaboratory EnvironmentsResearch EnvironmentsIndustrial EnvironmentsCustomer SatisfactionSafety And ComplianceQuality Standards

About the role

Key responsibilities & impact

Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation at customer sites
Diagnose complex electrical, electronic, mechanical, and system-level issues and determine corrective actions
Perform preventive maintenance, system upgrades, calibrations, and scheduled service activities
Support advanced NGS and clinical sequencing instrumentation and associated technologies
Respond efficiently to customer service needs, including short-notice support
Provide technical guidance and training to customers on equipment operation, maintenance, and best practices
Communicate technical issues, service activities, recommendations, and resolutions to customers and internal partners
Document service activities and prepare detailed service reports
Maintain accurate service records using service management systems
Read and interpret technical documentation, electrical diagrams, schematics, and service procedures
Partner with technical support, applications, commercial, and other internal teams to resolve complex customer issues
Manage assigned service activities and travel schedules to meet customer commitments
Build customer relationships and contribute to customer satisfaction and retention
Follow safety, quality, regulatory, and company procedures
Maintain required tools, test equipment, parts, and other resources
Identify recurring technical issues and communicate findings for product and service improvements

Requirements

What you’ll need

Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical or scientific discipline; or bachelor’s degree in a related field plus 2+ years of hands-on technical experience
Strong electrical, electronic, and mechanical troubleshooting skills
Ability to troubleshoot systems and components using technical documentation, schematics, diagnostic tools, and established procedures
Experience with ultra-high-vacuum systems and high-voltage equipment is preferred
Experience with analytical, life sciences, sequencing, clinical, semiconductor, or similarly sophisticated instrumentation is beneficial
Strong analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Ability to explain technical concepts and provide effective equipment training to customers
Strong organizational, prioritization, and time-management skills
Ability to manage multiple customer needs and changing priorities
Experience documenting technical service activities and preparing clear, detailed reports
Proficiency with Microsoft Office applications and familiarity with service management software
Proficiency in English; additional language skills are beneficial
Ability to work independently and as part of a geographically dispersed team
Demonstrated commitment to safety, quality, and compliance
Valid driver’s license
Ability to travel approximately 50–75% within the assigned territory
Ability to respond to customer needs with short notice
Ability to lift and move equipment or materials weighing up to 50 pounds
Ability to work safely in laboratory, research, clinical, industrial, and other customer environments
Ability to perform the physical activities necessary to install, service, and maintain scientific instrumentation

Benefits

Comp & perks

Meaningful work with a positive global impact
Career development resources and support for individual career goals
Opportunity to work with advanced next-generation sequencing (NGS) and clinical sequencing technologies
Customer service and technical training opportunities
Global, geographically dispersed team collaboration