Field Application Scientist – Human Identification, Forensics, Paternity Labs

Thermo Fisher Scientific

. Provide high-quality post-sales application support remotely and on-site, including customer training, workflow implementation, troubleshooting and resolution of technical issues .

Posted 11/12/2026full-timeRemote • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Molecular Biology and Forensic Science with a strong focus on Human Identification workflows and DNA analysis. Capable of providing high-quality technical support, customer training, and effective communication across diverse audiences and cultures.

Highest-signal resume keywords

Molecular Biology ExpertiseForensic DNA AnalysisCustomer Training SkillsTechnical Support ExperienceISO/IEC 17025 Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DNA ExtractionQuantificationPCRCapillary ElectrophoresisData AnalysisLaboratory ExperienceTechnical PresentationsWorkflow ImplementationScientific Software ProficiencyMicrosoft Office Applications

Soft Skills

Excellent CommunicationAnalytical Problem-SolvingCustomer-Focused MindsetInterpersonal SkillsTeam Collaboration

Tools & Technologies

Thermo Fisher Scientific SolutionsApplied Biosystems TechnologiesDigital Collaboration Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Human IdentificationForensic Laboratory Quality SystemsCustomer EngagementField IntelligenceMarket Dynamics

About the role

Key responsibilities & impact

Provide high-quality post-sales application support remotely and on-site, including customer training, workflow implementation, troubleshooting and resolution of technical issues
Deliver theoretical and hands-on customer training covering Human Identification workflows, instruments, reagents, software and data analysis solutions
Help laboratories optimize workflows and achieve successful implementation and routine use of Thermo Fisher Scientific HID solutions
Manage customer technical inquiries and application-related complaints, escalating to internal teams and channel partners when required
Support Sales through joint customer visits and engagement with strategic accounts
Provide pre-sales application support through workflow discussions, technical presentations, product demonstrations, seminars, workshops, evaluations and scientific conferences
Understand customer and distributor needs and communicate the value and benefits of Thermo Fisher Scientific solutions
Support introduction, evaluation and adoption of new products, applications and forensic workflows throughout the territory
Develop relationships with key customers, scientific experts and Key Opinion Leaders and contribute to regional customer references
Work with distributors and channel partners to strengthen technical capabilities and ensure consistent customer support
Provide field intelligence to Sales, Marketing and the wider EMEA HID organization on customer needs, market developments, competitive technologies and business opportunities
Act as an internal Voice of the Customer by communicating regional feedback, technical requirements and market-specific needs
Maintain accurate records of customer interactions, training activities, technical issues and field activities in company systems
Collaborate with the wider EMEA HID FAS team by sharing technical knowledge, customer experience and best practices
Travel internationally throughout the assigned CIS, Caucasus and Central Asian territory and occasionally within the wider EMEA region

Requirements

What you’ll need

MSc, PhD or equivalent experience in Molecular Biology, Genetics, Forensic Science, Biochemistry or another relevant scientific discipline
Strong scientific and technical background in molecular biology and DNA analysis
Relevant hands-on laboratory experience, preferably within forensic DNA analysis, Human Identification, molecular diagnostics or a related molecular biology environment
Experience with forensic DNA workflows, including DNA extraction, quantification, PCR, capillary electrophoresis and/or data analysis, is highly requested
Previous experience with Applied Biosystems / Thermo Fisher Scientific Human Identification technologies is an advantage
Previous experience in a customer-facing, technical support, training, applications or scientific support role is preferred
Knowledge of forensic laboratory quality systems and ISO/IEC 17025 accreditation requirements is an advantage
Experience working with distributors, channel partners or customers across multiple countries and cultures is desirable
Excellent communication, presentation and customer-training skills
Strong troubleshooting and analytical problem-solving capabilities
Customer-focused mindset with the ability to understand both scientific requirements and operational laboratory needs
Ability to communicate complex scientific and technical information clearly to audiences with different levels of expertise
Strong interpersonal and cross-cultural communication skills, with the ability to build trusted relationships across a geographically diverse territory
Self-motivated, proactive and capable of managing priorities and working independently in a field-based environment
Strong team player with the ability to collaborate effectively within a geographically distributed EMEA organization
Good understanding of market dynamics, customer requirements and competitive technologies
Strong computer skills, including Microsoft Office applications and confidence working with scientific software and digital collaboration tools
Fluent written and spoken English is required
Professional proficiency in Russian is essential
A valid driver's license is required
Ability to travel independently across a geographically broad and culturally diverse territory

Benefits

Comp & perks

The opportunity to work with Thermo Fisher Scientific's Human Identification team and support one of the world's leading portfolios of forensic science technologies
A highly collaborative and international working environment, working closely with the EMEA Human Identification organization
Exposure to innovative technologies and applications across forensic DNA analysis and Human Identification
The opportunity to contribute directly to customer success and support the development of Human Identification solutions across a diverse international territory
Access to the technical knowledge, expertise and collaboration of the wider EMEA HID Field Applications team