Field Applications & Service Specialist

Thermo Fisher Scientific

. Train customers on Phadia instrumentation, assays, software, and laboratory workflows .

Posted 9/22/2026full-timeNorwayMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and supporting customers on Phadia instrumentation and laboratory workflows, with a strong focus on troubleshooting and resolving technical issues. Proficient in maintaining compliance with quality and regulatory standards while effectively communicating in Norwegian and English.

Highest-signal resume keywords

Fluent NorwegianLaboratory Instrumentation ExperienceCustomer-Facing ExperienceTechnical Support SkillsDiagnostic Laboratory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory AutomationImmunodiagnosticsAssay QualificationPreventive MaintenanceSoftware UpdatesTroubleshootingTechnical TrainingField Service SupportCRM DocumentationQuality Systems Familiarity

Soft Skills

Effective CommunicationIndependent WorkProblem-SolvingCustomer Relationship ManagementTeam Collaboration

Certifications & Qualifications

Valid Driving Licence

Industry Keywords

Clinical LaboratoryRegulated Diagnostic EnvironmentsLaboratory WorkflowsTechnical PresentationsCustomer Training

About the role

Key responsibilities & impact

Train customers on Phadia instrumentation, assays, software, and laboratory workflows
Provide application and technical support remotely and at customer sites
Troubleshoot customer issues and support resolution of reagent-, assay-, and system-related complaints
Help customers improve laboratory workflows and implement effective processes
Support instrument and assay qualification activities when required
Participate in customer meetings, user groups, training events, and technical presentations
Work with local and global technical teams to resolve complex customer issues
Maintain accurate training, complaint, application, and service records in CRM systems
Maintain and expand knowledge of instruments, assays, software, and diagnostic workflows
Perform preventive maintenance and planned service activities as service responsibilities develop
Troubleshoot and repair laboratory instrumentation
Support instrument installations and commissioning
Perform software and middleware updates
Document service activities accurately and on time
Provide feedback to technical and product teams on instrument performance and customer experience
Follow applicable quality and regulatory requirements, company procedures, and documentation standards

Requirements

What you’ll need

Fluent Norwegian, with the ability to communicate effectively with customers in a professional and technical environment
Good working proficiency in English for communication with Nordic and international colleagues
Ability to understand and explain scientific or technical information
Ability to work independently in a customer-facing field environment
Willingness and ability to travel regularly to customer sites throughout Norway
Willingness and ability to travel to other Nordic countries when customer or business needs require it
Valid driving licence
Experience in a diagnostic or clinical laboratory preferred
Previous customer-facing experience preferred, such as applications support, technical support, laboratory training, field service, or scientific sales support
Experience with laboratory instrumentation, immunodiagnostics, laboratory automation, or related diagnostic technologies preferred
Experience training or supporting laboratory professionals preferred
Familiarity with laboratory workflows, quality systems, or regulated diagnostic environments preferred
Fluency or working knowledge of another Nordic language preferred

Benefits

Comp & perks

Training and support provided to develop technical and service capabilities
Reasonable accommodations for qualified individuals with disabilities during the application and recruitment process
Remote support and home-based administrative work as part of the working model
Inclusive working environment