Field Service Engineer

Thermo Fisher Scientific

. Install, integrate, validate, service, repair, maintain, upgrade, troubleshoot, and support Binding Site product systems and associated software .

Posted 9/23/2026full-timeRemote • ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting Binding Site product systems and associated software, with a strong focus on customer support and technical problem-solving. Proficient in laboratory middleware management and capable of providing training and support to end users.

Highest-signal resume keywords

Biomedical Engineering DegreeLaboratory Middleware ManagementTechnical SupportProblem-Solving AbilitiesBilingual in English and Italian

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System InstallationSystem MaintenanceTroubleshootingPreventative MaintenanceService ReportingSoftware UpgradesData ManagementTechnical CompetenceCustomer SupportField Service

Soft Skills

Interpersonal SkillsCustomer-FocusedCommunication Skills

Tools & Technologies

Service CRMLaboratory InstrumentsClient/Server NetworkingMiddleware Products

Certifications & Qualifications

Full Driving License

Industry Keywords

Biomedical EngineeringClinical LaboratoriesBiotechnologyMedical DevicesElectronics

About the role

Key responsibilities & impact

Install, integrate, validate, service, repair, maintain, upgrade, troubleshoot, and support Binding Site product systems and associated software
Provide timely technical support to customers and colleagues, including remote access support
Diagnose faults and restore full system functionality
Participate in technical discussions covering hardware and software
Perform scheduled preventative maintenance visits
Complete accurate service reports in Service CRM
Maintain accurate spare-parts records and support stock checks and reconciliation
Update customer-laboratory instruments with software and data-management upgrades
Provide reliability and quality feedback to global product teams
Provide installation and maintenance training to end users
Conduct preliminary laboratory visits to confirm instrument positioning, installation sites, and required hydraulic, electrical, or logistical work
Support LIS interfacing with company management tools
Support and sponsor middleware products using networking and client/server expertise

Requirements

What you’ll need

Bachelor’s degree in biomedical engineering or a related field or equivalent experience
Proven experience in a scientific or engineering field, such as clinical/research laboratories, electronics, biotechnology, or medical devices
Proven IT skills for laboratory middleware management
Strong technical competence and problem-solving abilities
Customer-focused with excellent interpersonal skills
Proficiency in English and Italian, both written and verbal
Availability to travel at short notice and occasionally work weekends or unsociable hours
75–85% of working time in the field
Full driving license

Benefits

Comp & perks

Company car that can also be used privately
Outstanding development and career prospects in a globally growing company
Innovative employer
Support in achieving career goals
Diverse and inclusive workplace culture
Reasonable accommodation for individuals with disabilities throughout the recruitment process