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Field Service Engineer
Thermo Fisher Scientific. Provide onsite service, repairs, preventive maintenance, upgrades, and installation for IDD analyzers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing, repairing, and maintaining IDD analyzers in clinical and regulated environments, with strong analytical thinking and customer interaction skills. Capable of managing travel logistics and adhering to documentation practices while providing training and support to technical personnel.
Highest-signal resume keywords
Associate Degree In ElectronicsExperience In Biomedical EngineeringTroubleshooting And Repairing AnalyzersKnowledge Of CAP, CLIA, FDA RegulationsStrong Competency On Windows
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Servicing IDD AnalyzersPreventive MaintenanceInstallation Of AnalyzersTroubleshooting Complex SystemsCalibration Of AnalyzersElectrical And Electronics KnowledgeMechanical KnowledgeChemistry Technology KnowledgeAnalytical ThinkingAbility To Lift 75 Pounds
Soft Skills
Customer InteractionCollaborationAnalytical ThinkingAbility To Work IndependentlyGood Engineering Aptitude
Tools & Technologies
Windows SoftwareField Service Reporting ToolsRemote Service ToolsTraining Platforms
Certifications & Qualifications
Valid REAL ID Driver's LicenseVendor Credentialing
Industry Keywords
Life SciencesBiomedical EngineeringClinical EnvironmentRegulated EnvironmentOHS Policies
About the role
Key responsibilities & impact- Provide onsite service, repairs, preventive maintenance, upgrades, and installation for IDD analyzers
- Travel on short notice to customer sites to resolve issues or support field service personnel
- Follow Good Documentation Practices and internal policies for field service reports and spare-parts submissions
- Deliver professional, technically knowledgeable customer interactions
- Collaborate with internal partners to resolve customer issues and improve processes
- Provide remote and onsite service training or assistance to BMETs and advanced operators
- Complete in-person or online training to increase instrument-servicing competency
- Manage travel expenses according to company policies
- Perform other related duties as assigned
Requirements
What you’ll need- Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience
- Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
- Experience operating, troubleshooting, repairing, and calibrating complex analyzers or systems
- Experience in a clinical, diagnostic and/or regulated environment (CAP, CLIA, FDA) preferred
- Strong competency on Windows and other software
- Network knowledge
- Electrical/electronics, mechanics, and chemistry technology knowledge
- Analytical thinking and good engineering aptitude
- Ability to work remotely from the main office with minimum supervision
- Ability to stand, bend, and/or kneel for up to two hours at a time
- Able to lift up to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
- Ability to obtain and possess a valid REAL ID driver's license with a clean Motor Vehicle report
- Able to drive for 4–5 hours at a time and be comfortable with commercial air travel
- Maintain vendor credentialing, including required vaccinations and/or medical screening
- Ability to travel up to 85% overnight, often with less than one day's notice
- Adhere to OHS policies and procedures
Benefits
Comp & perks- Variable annual bonus based on company, team, and/or individual performance
- National medical and dental plans
- National vision plan, including health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave
- Accident and life insurance
- Short- and long-term disability
- 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with discounted company stock
- Biohazard training and safety equipment