Field Service Engineer

Thermo Fisher Scientific

. Perform customer installations, repairs, qualifications, upgrades, updates, and preventative maintenance on Thermo Fisher instruments .

Posted 11/6/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $30 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in performing installations, repairs, and preventative maintenance on Thermo Fisher instruments while maintaining technical competency in a clinical or regulated environment. Strong communication and organizational skills are essential for collaborating with customers and internal partners to resolve technical issues and improve processes.

Highest-signal resume keywords

Thermo Fisher Instrument MaintenanceClinical Diagnostics ExperienceElectro-Mechanical SkillsStrong Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationsRepairsPreventative MaintenanceQualification ProtocolsValidation ProtocolsR/T PCR EquipmentBasic Test EquipmentHand ToolsTechnical Issue ResolutionWorkflow Improvement

Soft Skills

Strong Organizational SkillsCollaborative MindsetSelf-StarterAdaptabilityVerbal Communication

Tools & Technologies

Remote Service DispatchField Problem ReportField Service ReportSpare-Parts Inventory ManagementRMA Processing

Certifications & Qualifications

Bachelor’s DegreeAssociate’s DegreeValid Driver’s License

Industry Keywords

Diagnostics LabRegulated EnvironmentBiotechPharmaceuticalForensic Labs

About the role

Key responsibilities & impact

Perform customer installations, repairs, qualifications, upgrades, updates, and preventative maintenance on Thermo Fisher instruments
Work with diagnostic labs, universities, hospitals, research labs, forensic labs, pharmaceutical, and biotech customers
Resolve customer technical issues and identify workflow improvement opportunities
Perform onsite instrument services within an assigned territory
Help achieve revenue targets through repairs, installations, qualifications, and preventive maintenance
Offer and close sales of service contracts and other service products
Collaborate with internal partners to resolve customer issues and improve processes
Complete Remote Service Dispatch, Escalation Issue Process, Field Problem Report, and Field Service Report submissions
Maintain accurate spare-parts inventory and process RMA parts and unused inventory
Perform qualification and validation protocols at customer sites
Maintain technical competency through training, staff meetings, and product and market updates
Travel by automobile to customer sites daily, with occasional airline travel and overnight stays
Perform administrative duties at home
Complete additional related duties or projects as assigned

Requirements

What you’ll need

Bachelor’s or Associate’s degree with 2+ years of relevant experience in engineering, biology, chemistry, or related field; relevant military experience will also be considered
Experience in a clinical, diagnostics lab and/or other regulated environment preferred
Interest in learning and understanding IT systems and processes
Experience with R/T PCR and other related molecular equipment preferred
Electro-mechanical skills and knowledge of hand tools and basic test equipment
Strong verbal and written communication skills
Strong organizational skills and ability to manage time effectively
Collaborative mindset with ability to work independently
Self-starter requiring minimal guidance
Willingness to change schedule as priorities change
Valid driver’s license and clean driving record required
Available for occasional weekend support
Ability to lift 50 lbs. and stand for extended periods
Must adhere to required PPE and laboratory safety protocols
Must be available for overtime, flexible shifts, and occasional weekend/holiday on-call rotations

Benefits

Comp & perks

Variable annual bonus based on company, team, and/or individual performance
National medical and dental plans
National vision plan, including health incentive programs
Employee assistance and family support programs
Commuter benefits
Tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) with company stock available at a discount