Field Service Engineer I

Thermo Fisher Scientific

. Perform customer installations, repairs and preventative maintenance on laboratory instruments in the assigned Southeast territory .

Posted 10/6/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer installations, repairs, and preventative maintenance of laboratory instruments, while effectively managing customer relationships and achieving revenue targets. Maintains technical competency and adapts to changes in a regulated environment.

Highest-signal resume keywords

Customer InstallationsPreventative MaintenanceTechnical Problem SolvingSales of Service ContractsExperience in Regulated Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory Instrument RepairField Service ReportingQualification and ValidationSpare Parts ManagementTechnical Competency

Soft Skills

Effective QuestioningJudgment in Work PrioritiesPositive Team InfluenceAdaptability to Change

Tools & Technologies

Remote Service DispatchField Problem Report

Industry Keywords

Clinical EnvironmentDiagnosticsEngineeringBiologyChemistry

About the role

Key responsibilities & impact

Perform customer installations, repairs and preventative maintenance on laboratory instruments in the assigned Southeast territory
Provide onsite instrument installations, upgrades, updates, repairs and planned maintenance services
Interact professionally with customers to solve technical problems and identify opportunities to improve their work
Achieve specified revenue targets while satisfying customers through instrument repairs, installations and preventative maintenance
Offer and close sales of service contracts and other service products
Collaborate with internal partners to resolve customer issues and improve processes
Complete Remote Service Dispatch, Escalation, Field Problem Report and Field Service Report submissions
Manage spare parts ordering, usage, returns, physical counts and car stock
Execute Qualification and Validation products at customer sites
Maintain technical competency through training, staff meetings and staying current on products, markets, customers and competitors
Manage travel expenses and follow company travel policies and guidelines
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred in engineering, biology, chemistry or related field, or equivalent work experience and knowledge
Minimum of 3+ years of relevant experience in a related science, engineering and/or customer-facing role
Effective questioning to identify customer needs
Ability to exercise judgment in setting work priorities and identifying next steps
Ability to work with minimal oversight
Positive influence on the team
Ability to quickly adapt to change with positive and constructive feedback
Experience in a clinical, diagnostics and/or other regulated environment preferred
Aptitude for learning and understanding IT systems and processes preferred
Experience in related product applications preferred
Able to lift up to 40 lbs. without assistance
Must be able to work safely with chemicals and hazardous materials
Must be able to work overtime and flexible shifts
Frequent travel to customer sites, ranging from 25–75% of work time

Benefits

Comp & perks

Fully remote work arrangement
Home office work
Company travel policies and guidelines