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Field Service Engineer I
Thermo Fisher Scientific. Ensure sophisticated scientific instruments operate at peak performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing and maintaining sophisticated scientific instruments, with strong problem-solving and analytical skills. Proficient in customer service and communication, capable of building relationships while ensuring optimal instrument performance.
Highest-signal resume keywords
Bachelor's DegreeElectronics AptitudeMechanical AptitudeCustomer Service SkillsProficiency With Windows Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instrument InstallationInstrument MaintenanceChromatography Systems ServiceMass Spectrometers ServiceTechnical Diagram InterpretationProblem-SolvingAnalytical ThinkingUltra-High Vacuum Systems ExperienceHigh Voltage Equipment Experience
Soft Skills
Excellent Communication SkillsOrganizational SkillsCollaborative MindsetAbility To Work Independently
Tools & Technologies
MS OfficeService Management Software
Certifications & Qualifications
Advanced DegreesSpecialized Certifications
Industry Keywords
Scientific InstrumentsTechnical ServiceCustomer RelationshipsEmergency Service Calls
About the role
Key responsibilities & impact- Ensure sophisticated scientific instruments operate at peak performance
- Represent Thermo Fisher Scientific while delivering exceptional technical service
- Build strong relationships with customers advancing critical research and innovation
- Install, maintain, and qualify high-value analytical instruments
- Service chromatography systems and mass spectrometers
- Diagnose and repair sophisticated analytical instruments
- Travel to customer facilities and respond to emergency service calls as needed
Requirements
What you’ll need- Bachelor's Degree
- Some prior experience expected
- Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field preferred
- Advanced degrees or specialized certifications are a plus
- Strong electronics and mechanical aptitude, with ability to diagnose issues down to component level
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Fluency in English required; additional language skills welcome
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics and documentation
- Valid driver's license and ability to travel up to 50-75%
- Physical ability to lift up to 50 lbs and stand for extended periods
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Availability to work flexible hours and respond to emergency service calls
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with ability to work independently
Benefits
Comp & perks- Variable annual bonus based on company, team, and/or individual performance results
- National medical and dental plans
- National vision plan, including health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave
- Accident and life insurance
- Short- and long-term disability
- 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with discounted company stock