Field Service Engineer II

Thermo Fisher Scientific

. Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments .

Posted 11/4/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, troubleshooting, and repairing complex analytical instruments while providing exceptional customer service and adhering to safety and quality standards. Proficient in technical documentation interpretation and capable of training customers on equipment operation.

Highest-signal resume keywords

Advanced Degree Or Bachelor's Degree Plus 2 Years ExperienceElectronics And Mechanical Troubleshooting SkillsExperience With Ultra-High Vacuum SystemsProficiency With Microsoft Office SuiteStrong Customer Service And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation Of Analytical InstrumentsTroubleshooting Of Complex EquipmentRepair Of Scientific InstrumentsAbility To Diagnose Issues Down To Component LevelDocumentation Of Service ActivitiesPreparation Of Detailed ReportsReading And Interpreting Technical DocumentationUnderstanding Of GMP StandardsKnowledge Of High Voltage EquipmentPhysical Ability To Lift Up To 50 Lbs

Soft Skills

Excellent Customer ServiceStrong Organizational SkillsTime Management CapabilitiesStrong Problem-Solving AbilitiesAbility To Work Independently

Tools & Technologies

Service Management SoftwareMicrosoft Office Suite

Certifications & Qualifications

Relevant Certifications

Industry Keywords

Safety ProtocolsQuality StandardsLaboratory EnvironmentsCustomer Satisfaction GoalsTechnical Support

About the role

Key responsibilities & impact

Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments
Deliver excellent field service to customers in research, industrial, and healthcare settings
Diagnose equipment issues down to the component level
Provide exceptional customer service and respond to customer needs with short notice
Train and support customers on equipment operation
Document service activities and prepare detailed reports
Meet customer satisfaction goals
Work independently across assigned territory while adhering to safety protocols, GMP standards, and quality standards

Requirements

What you’ll need

Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with ultra-high vacuum systems and high voltage equipment preferred
Excellent customer service and communication skills, both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Ability to read and interpret technical documentation and schematics
Valid driver's license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals

Benefits

Comp & perks

Fully remote work arrangement
Standard Monday–Friday work schedule
Opportunities to work with advanced technology
Career development opportunities
Work contributing to scientific advancement and innovation