Field Service Engineer II, ICP-MS, ICP-OES

Thermo Fisher Scientific

. Install analytical instruments and train customers on operation and basic maintenance .

Posted 10/27/2026full-timeOsaka • JapanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining analytical instruments such as ICP-MS, ICP-OES, and AA, while ensuring high levels of customer satisfaction through effective communication and service management.

Highest-signal resume keywords

Advanced Degree In ElectronicsMechanical And Electrical TroubleshootingTechnical Documentation InterpretationCustomer Service SkillsAbility To Travel 50–75%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation Of Analytical InstrumentsTroubleshooting Complex InstrumentsPreventive MaintenanceComponent-Level DiagnosisSystem Checks And ValidationPerformance AssessmentsService Report DocumentationSafety Procedures ComplianceAbility To Lift 23 Kg

Soft Skills

Strong Communication SkillsOrganization SkillsTime-Management SkillsAbility To Work IndependentlyAdaptability To Customer Environments

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Analytical InstrumentsICP-MSICP-OESAAService Process ImprovementsCustomer Satisfaction Goals

About the role

Key responsibilities & impact

Install analytical instruments and train customers on operation and basic maintenance
Troubleshoot, repair, inspect, and perform preventive maintenance on ICP-MS, ICP-OES, AA, and related instruments
Diagnose instrument issues at the component level
Conduct system checks, validation activities, and performance assessments
Document service activities and prepare accurate service reports
Communicate instrument issues and customer feedback to internal teams
Collaborate with customers, colleagues, and business partners to resolve service needs
Clarify and communicate customer expectations regarding service, repairs, upgrades, and service contracts
Contribute to service process improvements and internal knowledge sharing
Follow safety procedures, quality requirements, and company policies
Respond to customer needs on short notice
Work toward established customer satisfaction goals

Requirements

What you’ll need

Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical field; or a bachelor’s degree in a relevant field and at least two years of hands-on technical experience installing, troubleshooting, or repairing complex instruments or equipment
Strong mechanical and electrical troubleshooting skills, including component-level diagnosis
Ability to read and interpret technical documentation, schematics, and service procedures
Strong customer service, communication, organization, and time-management skills
Ability to work independently, prioritize service needs, and adapt to different products and customer environments
Valid driver’s license
Ability to travel 50–75% within the assigned territory, including overnight travel as required
Ability to work safely in laboratories and other customer environments
Ability to lift and handle equipment or parts weighing up to 23 kg
Ability to respond to customer needs on short notice and work toward established customer satisfaction goals

Benefits

Comp & perks

Standard Monday–Friday work schedule
Hybrid work arrangement