Field Service Engineer II, Molecular

Thermo Fisher Scientific

. Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments .

Posted 11/4/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting analytical instrumentation while providing exceptional customer service and training. Proficient in documenting service activities and adhering to safety and quality standards in laboratory environments.

Highest-signal resume keywords

Analytical Instrumentation ExperienceElectronics Troubleshooting SkillsCustomer Service ExcellenceMicrosoft Office ProficiencyGood Manufacturing Practices (GMP) Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Component-Level DiagnosisMolecular Instrumentation (FTIR, Raman, UV-Vis)Field Service EngineeringService Activity DocumentationSafety Protocol Adherence

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTime Management AbilitiesProblem-Solving SkillsAbility to Work Independently

Tools & Technologies

Service Management SoftwareMicrosoft Office Suite

Certifications & Qualifications

Relevant Certifications

Industry Keywords

Laboratory EnvironmentsCustomer Satisfaction GoalsPPE UsageField ServiceHealthcare Settings

About the role

Key responsibilities & impact

Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments
Deliver excellent field service to customers in research, industrial, and healthcare settings
Diagnose equipment issues down to the component level
Provide exceptional customer service
Train and support customers on equipment operation
Document service activities and prepare detailed reports
Respond to customer needs with short notice
Travel daily within the assigned territory, with up to 50% overnight travel
Work in various laboratory environments while following safety and quality standards

Requirements

What you’ll need

Associate's Degree or equivalent experience with field service, or military experience
3–5 years of hands-on experience as a Service Engineer preferred, particularly with analytical instrumentation
Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field
Additional relevant certifications advantageous
Strong electronics and mechanical troubleshooting skills, including component-level diagnosis
Hands-on experience with molecular instrumentation (FTIR, Raman, UV-Vis) preferred
Excellent written and verbal customer service and communication skills
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Valid driver's license
Ability to travel daily within assigned territory and up to 50% overnight
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem-solving abilities and ability to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals
Ability to adhere to Good Manufacturing Practices (GMP) safety standards and use required PPE

Benefits

Comp & perks

Fully remote work arrangement
Standard Monday–Friday work schedule