Field Service Engineer III

Thermo Fisher Scientific

. Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $33 - $49 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, maintaining, and repairing complex electrical, electronic, mechanical, and analytical instrumentation. Proven ability to provide technical guidance, training, and exceptional customer service while managing service commitments and collaborating with cross-functional teams.

Highest-signal resume keywords

Field Service ExperienceTechnical Troubleshooting SkillsAnalytical Instrumentation KnowledgeCustomer Service ExcellencePreventive Maintenance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceCalibrationRoot Cause AnalysisTechnical DocumentationElectrical Schematics InterpretationAnalytical Equipment RepairMechanical Systems MaintenanceInstrument Control SoftwarePerformance Verification

Soft Skills

Communication SkillsOrganizational SkillsTime ManagementProblem-Solving SkillsCollaboration

Tools & Technologies

Microsoft OfficeElectronic Service Management SystemsCustomer Relationship Management Systems

Certifications & Qualifications

Bachelor's Degree in Science or EngineeringValid Driver's License

Industry Keywords

OES InstrumentationXRF InstrumentationXRD InstrumentationTechnical SupportField Service EngineeringIndustrial Production EnvironmentsLaboratory Safety ProceduresEnvironmental Health and Safety

About the role

Key responsibilities & impact

Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations
Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues
Perform preventive maintenance, instrument calibration, performance verification, and qualification activities
Identify root causes of recurring technical issues and implement corrective actions
Manage technical escalations and collaborate with internal specialists
Maintain and expand technical knowledge through training and professional development
Serve as the primary technical point of contact for assigned customers
Communicate technical findings, service recommendations, and resolution plans
Guide and train customers on instrument operation, maintenance, and safety practices
Collaborate with Technical Support, Sales, Applications, and Engineering teams
Manage scheduling, travel planning, customer communications, and service-request prioritization
Respond to service needs according to service commitments and business priorities
Maintain service reports, technical documentation, parts usage, and customer records
Manage service parts, tools, and inventory
Fulfill service contract commitments and contribute to responsiveness, quality, productivity, and customer satisfaction objectives
Follow company procedures, quality standards, and environmental, health, and safety requirements
Share troubleshooting knowledge, service best practices, and product expertise with colleagues
Provide technical guidance, training, and mentoring to less-experienced Field Service Engineers
Communicate recurring equipment issues and improvement opportunities to Engineering, Product Support, and other internal teams
Participate in continuous improvement initiatives focused on service efficiency and customer experience

Requirements

What you’ll need

Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment
Relevant military technical experience will be considered
Bachelor's degree in Science, Engineering, or a related technical field
Experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment
Experience working independently in a customer-facing technical service environment
Strong technical troubleshooting and analytical problem-solving skills
Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems
Ability to interpret technical manuals, electrical schematics, service documentation, and diagnostic information
Excellent customer service and communication skills with technical and nontechnical audiences
Ability to work independently, exercise sound judgment, and resolve technical challenges with minimal supervision
Strong organizational and time management skills; ability to prioritize multiple service requests across a geographically dispersed territory
Excellent written and verbal communication skills and accurate service documentation
Proficiency with computers, Microsoft Office applications, and electronic service management or customer relationship management systems
Ability and willingness to learn new technologies and participate in ongoing technical development
Ability to collaborate effectively with customers, colleagues, and cross-functional teams
Ability and willingness to travel 75–100% within an assigned service territory and to other locations as business needs require, including overnight travel
Valid driver's license and driving record meeting company requirements
Ability to safely lift and carry up to 40 pounds regularly
Ability to perform physical activities associated with field service work
Ability to work safely in laboratories, manufacturing facilities, and industrial production settings
Commitment to following company and customer environmental, health, and safety procedures
Preferred: hands-on experience servicing OES, XRF, or XRD instrumentation
Preferred: experience supporting analytical instrumentation in industrial or production environments
Preferred: experience troubleshooting electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software
Preferred: experience providing technical guidance, training, or mentoring
Preferred: familiarity with preventive maintenance, calibration, root cause analysis, and technical service documentation

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount
Variable annual bonus based on company, team, and/or individual performance results