Field Service Engineer III, IOMS

Thermo Fisher Scientific

. Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $36 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, troubleshooting, and repairing analytical instruments, with a strong focus on customer support and technical training. Proficient in managing territory activities and collaborating with cross-functional teams to resolve complex issues.

Highest-signal resume keywords

Bachelor's Degree In Electronics, Physics, Engineering, Computer Science, Chemistry5+ Years Experience In Installing, Troubleshooting, Repairing Analytical InstrumentsExpertise With Complex Electro-Mechanical SystemsStrong Diagnostic And Problem-Solving AbilitiesProficiency With Windows Operating Systems And Networking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Installation Of Analytical EquipmentPreventive MaintenanceTroubleshooting And RepairCalibration Of InstrumentsReading Technical DocumentationInterpreting SchematicsHigh Resolution Mass Spec InstrumentsCustomer Training And SupportField Service DocumentationSafety Protocols Compliance

Soft Skills

Excellent Interpersonal CommunicationCustomer Relationship BuildingTeam CollaborationMentoring And Training OthersResponsive Customer Support

Industry Keywords

Electro-Mechanical SystemsCleanroom EnvironmentsLaboratory EnvironmentsField Service ActivitiesTechnical SupportService LeadershipCross-Functional TeamsCustomer Satisfaction GoalsTerritory ManagementTravel Planning

About the role

Key responsibilities & impact

Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
Accurately document field service activities, including installation reports and service work reports, and submit them through the required system
Assist Commercial Teams with technical information, training, and demonstrations
Manage territory activities, including scheduling, travel planning, parts coordination, and communication with customers and internal teams
Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Support customers across the Eastern U.S. in an assigned territory spanning Massachusetts to Tennessee

Requirements

What you’ll need

Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments, or Advanced Degree with 3+ years of experience
Demonstrated expertise with complex electro-mechanical systems, preferably with High Resolution Mass Spec instruments
Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
Experience mentoring and training others preferred
Excellent interpersonal communication skills and ability to build positive customer relationships
Ability to read and interpret technical documentation, schematics, and engineering drawings
Ability to work independently while maintaining strong team collaboration
Availability to respond to urgent customer needs
Proficiency with Windows operating systems, networking, and standard business software
Must follow all safety protocols and be able to work in cleanroom environments when required
Physical ability to lift up to 50 lbs. and work in laboratory environments
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver's license and ability to travel 80%

Benefits

Comp & perks

Variable annual bonus based on company, team, and/or individual performance results
Choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) with company stock available at a discount