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Field Service Engineer – Service Technician
Thermo Fisher Scientific. Install, maintain, and service genetic analysis systems and instruments in customer laboratories .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, maintenance, and servicing of genetic analysis systems, with a strong focus on quality assurance and compliance documentation. Proficient in troubleshooting and providing technical support, both on-site and remotely, while effectively coordinating workflows and collaborating with diverse teams.
Highest-signal resume keywords
Installation And Maintenance Of Laboratory EquipmentQuality Assurance Documentation (IQOQ, OQPQ, CSV)Technical Support And TroubleshootingStrong Communication Skills In German And EnglishWillingness To Travel Extensively
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Genetic Analysis SystemsTechnical InstructionVerification And Qualification (IQ/OQ/PQ)Service SoftwareDigital ToolsMobile ApplicationsAnalytical SkillsOrganizational SkillsElectrical EngineeringMedical Technology
Soft Skills
Independent WorkTeam CollaborationProblem-SolvingCustomer SupportWorkflow Coordination
Certifications & Qualifications
State-Certified TechnicianEngineering Degree
Industry Keywords
Life Science EquipmentMedical EquipmentQuality AssuranceTechnical SupportService Role
About the role
Key responsibilities & impact- Install, maintain, and service genetic analysis systems and instruments in customer laboratories
- Primarily support customers in North Rhine-Westphalia, with occasional assignments in other regions of Germany and elsewhere in Europe
- Perform installation, technical instruction, maintenance, repairs, verification, and qualification (IQ/OQ/PQ) of laboratory equipment
- Perform and ensure compliant documentation of quality assurance activities (IQOQ, OQPQ, CSV)
- Support customers on-site and remotely through telephone support, troubleshooting, diagnostics, and user training
- Independently plan, coordinate, and prioritize workflows
- Coordinate with internal teams, external partners, and customers
- Prepare timely and detailed service, installation, and expense reports
- Identify recurring technical issues and contribute improvement suggestions
Requirements
What you’ll need- Completed technical or scientific vocational training, preferably in electrical engineering, medical technology, or a comparable qualification
- Qualification as a state-certified technician or an engineering degree is desirable
- Ideally, experience in a relevant service role involving life science or medical equipment
- Demonstrated ability to work independently and as part of a team, with excellent organizational and analytical skills
- Strong communication skills in German and good English proficiency
- Confident use of digital tools, service software, mobile applications, and modern technologies
- Enthusiasm for digital and AI-powered solutions
- Willingness to travel extensively (up to 75–100%)
- Willingness to work from a home office
- Valid Category B driving license
Benefits
Comp & perks- A position with an innovative, forward-looking employer
- Excellent professional development and career opportunities in a globally growing company
- Attractive company pension scheme
- Opportunity to work from a home office