Field Service Manager

Thermo Fisher Scientific

. Lead, coach, and develop Field Service Engineers to achieve performance objectives .

Posted 11/11/2026full-timeRemote • West Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop high-performing technical teams while managing service operations and customer relationships. Proficient in analytical instrumentation, operational performance improvement, and achieving revenue objectives through effective service strategies.

Highest-signal resume keywords

People Management ExperienceTechnical Service ExperienceCustomer Relationship ManagementOperational Performance ImprovementAnalytical Instrumentation Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical InstrumentationTechnical Problem-SolvingOperational Performance MetricsService Strategy ImplementationProcess ImprovementProject ManagementRevenue Objectives AchievementService Operations ManagementTechnical TrainingEscalation Management

Soft Skills

LeadershipCoachingMentoringCommunicationNegotiation

Tools & Technologies

CRM PlatformsSAP Cloud for ServiceSalesforceMicrosoft Office ApplicationsService Management Systems

Industry Keywords

Field Service EngineeringCustomer-Focused Service DeliveryContinuous ImprovementService QualitySafety ComplianceTechnical SupportCustomer SatisfactionService Contract ManagementOperational Best PracticesLaboratory Equipment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, coach, and develop Field Service Engineers to achieve performance objectives
Establish performance expectations, provide feedback, and support professional development and career growth
Foster accountability, collaboration, continuous improvement, and customer-focused service delivery
Support recruitment, onboarding, technical training, and succession planning
Oversee installations, preventive maintenance, troubleshooting, repairs, and technical support for analytical instrumentation
Ensure timely resolution of customer technical issues through escalation management and technical guidance
Monitor response times, service completion, productivity, customer satisfaction, and service quality
Optimize resource allocation, scheduling, and service coverage
Ensure accurate documentation and compliance with procedures, quality standards, and safety requirements
Develop customer relationships and serve as an escalation point for complex service issues
Track and fulfill customer commitments and service contract entitlements
Collaborate with Sales, Technical Support, Applications, and other internal teams
Drive service performance through operational management, cost control, and revenue objectives
Expand service relationships, support contract renewals, and promote service offerings
Analyze service metrics, identify trends, and implement sustainable improvements
Improve service efficiency, engineer productivity, process consistency, and customer outcomes
Support organizational service strategies, business objectives, and operational best practices

Requirements

What you’ll need

Bachelor's degree in Engineering, Science, Business, or a related field, combined with a minimum of 5 years of relevant technical service experience in analytical instrumentation, laboratory equipment, or a related industry
Equivalent combinations of education, technical training, and relevant military experience may be considered
Minimum of 5 years of demonstrated people management experience, preferably leading field service teams in a technical or customer-facing environment
Proven experience managing service operations, developing technical teams, and driving operational performance
Demonstrated success supporting business growth, achieving revenue objectives, and managing service-related financial performance
Experience managing customer relationships, resolving escalated technical issues, and maintaining high levels of customer satisfaction
Proven ability to implement service strategies, improve operational processes, and drive measurable performance improvements
Strong technical aptitude with complex analytical instrumentation and technical problem-solving
Leadership, coaching, mentoring, and high-performing team development capabilities
Strong business acumen balancing customer needs, operational efficiency, and financial objectives
Customer relationship management, communication, negotiation, and problem-resolution skills
Organizational, analytical, and project management skills
Ability to interpret operational performance metrics and implement improvement initiatives
Proficiency with CRM platforms such as SAP Cloud for Service or Salesforce, Microsoft Office applications, and service management systems
Excellent written and verbal communication skills
Ability to work independently, make sound business decisions, and lead teams in a dynamic, customer-focused environment
Ability to travel up to 10% as business needs require
Valid driver's license and driving record meeting company requirements
Commitment to maintaining a safe working environment and complying with applicable safety policies and procedures

Benefits

Comp & perks

Fully remote work arrangement
Standard Monday–Friday work schedule
Professional development and career growth support
Technical training and onboarding support