Field Service Supervisor – LCMS

Thermo Fisher Scientific

. Lead, mentor, and develop a team of field service engineers .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,300 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams of field service engineers while ensuring compliance with safety protocols and quality standards. Proven ability to enhance service delivery through continuous improvement initiatives and strong customer relationship management.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementService Operations ManagementTechnical TroubleshootingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementComplex Problem ResolutionPerformance Metrics MonitoringService KPI ManagementParts Inventory ManagementDiagnostic Data AnalysisAdministrative ComplianceScheduling ManagementTechnical DocumentationContinuous Improvement Initiatives

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to Detail

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Safety ProtocolsRegulatory RequirementsQuality SystemsCustomer SatisfactionField Service EngineeringOperational GoalsTechnical Resource CoordinationMaryland/DC Area ServiceBackground CheckDrug Screen

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of field service engineers
Coordinate daily service operations and ensure timely issue resolution
Oversee complex troubleshooting and repair of advanced systems
Monitor and manage service KPIs, performance metrics, and quality standards
Build and maintain strong customer relationships
Ensure compliance with safety protocols, regulatory requirements, and quality systems
Partner with cross-functional teams to support operational goals
Drive continuous improvement initiatives to enhance service delivery
Support workforce planning, scheduling, and territory management
Support customers primarily in the Maryland/DC area
Travel 50% within the assigned territory
Serve as a technical resource and coordinate repairs with factory engineering, customer service, and other personnel

Requirements

What you’ll need

BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience
Prior experience in leading, managing, and developing a team of highly skilled engineers preferred
Proven ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction
Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives
Experience diagnosing and resolving complex customer issues using instrument performance reports, field representative documentation, and diagnostic data
Ability to coordinate problem resolution with factory engineering, customer service, and other personnel
Experience identifying and communicating recurring technical issues and trends affecting design, production, service, and maintenance processes
Experience ensuring timely and accurate completion of team administrative and compliance requirements, including training, service reports, expense reporting, and vehicle documentation
Strong communication skills
Ability to work outside regular business hours and/or on-call work
Ability to travel overnight within regional territory monthly
Strong organizational skills and attention to detail
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver's license
Must meet applicable government customer and site-specific identification, screening, and security access requirements

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offering eligible colleagues the opportunity to purchase company stock at a discount
Variable annual bonus based on company, team, and/or individual performance results may be available
Global team resources supporting individual career goals